Arlo Ultra 2 smart hub connection problem

[zephyrelectric]

I have recently purchased the Arlo Ultra 2 three camera set up. All cameras are fully charged and the smart hub lights up blue. When I go into my samsung arlo app to add device it keeps coming up with no device found. Please help. I have re booted several times and started the whole process from beginning at least 8 times

[StephenB]

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@zephyrelectric wrote:

When I go into my samsung arlo app to add device it keeps coming up with no device found. Please help. I 

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If the cameras are onboarded to your account, then you don't "add device" again from the app.

It sounds like you might be using a different username/password when you log into the app?