Can't View Locally Recorded Videos

[Wall-Enberg]

Hi,

I'm unable to view locally stored videorecordings. App crashes everytime.

Tried reinstalling app, formatting microSD card.

All other things work except locally stored videorecordings.

They worked to watch, after press download in app for appr 3 weeks. 

[ShayneS]

The symptom where viewing locally stored videos causing the app to crash should now be resolved with Arlo app version 5.4.2.

Please make sure you have the latest version of the Arlo app installed. 

[ShayneS]

This symptom has been identified and a fix for this is coming soon. The update is in a slow roll out phase at the moment and looks to be completed soon. 

Thank you for your patience

[jguerdat]

I see that the app has been updated to 5.4.2 which hopefully will fix the issue. My devices don't see it yet but keep checking.

[jguerdat]

I see app v5.4.2 has been released, hopefully for this issue. Keep checking...

[jguerdat]

I see app v5.4.2 has been released so start checking to see if this update fixes things.

[booxman]

My setup does the same. Went to bed 1/16/25 and all was working properly. First use on the morning of 1/17/25, the app crashed when I attempted to open a video in the library.  Currently unable to view locally stored vids on the app.  I'm waiting for a fix. 

[_JHD_]

I have the same problem, with version 5.4.0_28783.  No later version is available on the Play Store as of yet.

[HanSoloMumma]

Oddly enough the exact same version as I was before, which makes no sense to me whatsoever! 5.4.0_28783. The app's interface just changed after I'd logged in on my laptop and applied the forced update. 

[mpickar]

Thank you.  I have the app they gave me on my phone.  No other app was offered. I see no other apps for arlo in the app store. I access my videos through the link labeled library.  This system is useless to me unless they fix this problem or give me a way to download the old working version.

[DavidTuff]

App updated 10 Jan 2025 is the faulty app. Keep away from it. Version 5.4.0_28783

[GCAL]

Has there been any resolution to the android app crashing while trying to view clips from local storage after the latest update? The constant issues are unacceptable! Please fix ASAP

[Mishka]

Hi jguerdat, where dod you see the version 5.4.2? As I don't see any other version except 5.4.0.... on the play store.

[2025]

Didn't fix my problem either, keeps crashing when trying to view videos in my hub

[Purplecatqueen1]

This has been driving me crazy for the last few days.

Reinstalled the app, cleared cache,  even bought new batteries. 

Just keeps crashing and loops, out of the app,when try to view the library.

No subscription,  by the way.

Get a message comes up,says arlo secure app closed, because of a bug.

Try updating the app,after the developer  provides a fix for the error.

[Odyssean]

Same issue , started today suddenly app crashes when trying to view locally stored video.

Looks like Alrlo broke it, so please fix it ASAP.

[PeterKarlström]

Hi

This is an application bug, and I urge on Arlo to fix this for all makes and models a.s.a.p.
//Peter

[booxman]

My setup does the same. Went to bed 1/16/25 and all was working properly. First use on 1/17/25, the app crashed when I attempted to open a video in the library.  Currently unable to view locally stored vids on the app.  Waiting for a fix. 

[jguerdat]

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@Mishka wrote:

Hi jguerdat, where dod you see the version 5.4.2? As I don't see any other version except 5.4.0.... on the play store.

---

https://community.arlo.com/t5/Arlo-Secure-Release-Notes/iOS-Android-Arlo-Secure-app-update-5-4-2/m-p...

I haven't been able to update to that version, either.

[Mtdturtle26]

I'm having the same issue for the past few days. I Uninstalled the app, restarted phone, and reinstalled app. Rebooted the smarthub and wifi modem, and cleared cache. None of these solved the problem. 

[hotuonghung]

The old version of the app is still available on the Android store. Where can I download the new version?

[CodyG]

Is this issue getting any attention or what? Any updates, anything?

[thotzak]

I have the same issue with my android devices using app version 5.4.0_28783.  

This problem started after the last app update.

[Wido]

I am waiting for a fix, same problem here.

[ShoeWOOBERG]

I'm also having this issue, when I had a subscription there wasn't a problem, but now with the arlo base I can't view any recordings

[mrstival78]

I can't download videos stored locally in the USB located on Arlo Base VMB4540. t

The app crashes every time I try to open any video.  It began Thursday Jan 16rh 2025.  Running app on Pixel 9 Pro with android 15.

I've reinstalled the app several times, reformatted USB, deleted all devices and paired them again but no resolution. 

[alex_loo]

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@HanSoloMumma wrote:

I was experiencing this issue too, however seem to have gotten it working again.

Deleting and re-installing the app didn't seem to work, however... when I removed the USB drive from the base station, I plugged it into my laptop to view the recordings I was after.  When I logged into my Arlo account via the Arlo site via the laptop, it told me I had to upgrade, so, I did.

After viewing the recordings I was interested in, I plugged the drive back into the base station.

I went back to my phone app, and it had updated to the new version I had just upgraded to on my laptop (magic!).

Viewing recordings is then done via the base station's 'Storage Settings' option.  Navigate to the date you want via the Calendar icon on the top right of that screen.

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so was it like you were not fine before the upgrade (where you saw "library" from the app), and then becoming fine AFTER the upgrade (with "feed" from the app)?

Alex

Alex

[ShoeWOOBERG]

What version is the version post update? 5.4.0?