App crash after trying to view locally stored recordings

[Wall-Enberg]

Hi,

I'm unable to view locally stored videorecordings. App crashes everytime.

Tried reinstalling app, formatting microSD card.

All other things work except locally stored videorecordings.

They worked to watch, after press download in app for appr 3 weeks. 

[ShayneS]

The symptom where viewing locally stored videos causing the app to crash should now be resolved with Arlo app version 5.4.2.

Please make sure you have the latest version of the Arlo app installed. 

[ShayneS]

This symptom has been identified and a fix for this is coming soon. The update is in a slow roll out phase at the moment and looks to be completed soon. 

Thank you for your patience

[mcctnt2000]

If you upgrade the application as a customer who doesn't subscribe to Arlo's monthly plans, upgrading to the new application leaves you with an application that is substantially worse than the current application-- although now it would appear that Arlo has broken the old version (wouldn't be surprised if done intentionally). This is an effort to force nonsubscriber customers to pay their monthly fees by breaking an application that works perfectly and forcing an upgrade to a newer version that's awful unless you purchase their monthly plan, which magically makes the upgraded application work like the former application that nonsubscribers didn't have to pay for.

[ShoeWOOBERG]

What did you do? I didn't see a link or anything to the old APK. can you share the fix?

Thanks,

Andrew

[Bigyan]

All working until yesterday.  

[mcctnt2000]

They're saying that the fix is to upgrade to the newest version of the app, but if you do that, you'll be downloading an app that has rendered it's usability as a security system pointless. The new app intentionally hides your videos and makes it ridiculously hard and cumbersome to search and locate videos. Yes, you'll be able to view the videos, but they'll now be hidden behind a three step process, be unorganized and your Library feature will be gone and replaced with nothing. I guess this is better than not being able to see videos at all, but they've tanked a perfectly functional application on purpose to replace it with another app that is so obviously inferior, flawed and useless that it is apparent it was purposefully designed this way to push their subscription model. It's a shame.

[hotuonghung]

They do nothing. I still get issues. 

[Speeddevil68]

I am also having this issue. Rebooted phone, reinstalled app. All on an android phone.

[hotuonghung]

I regret choosing Arlo. A few months ago all my 4K cameras could only view and record at 2K. After a long time of fixing it, now there is still 1 4K camera that only views and records at 2K. But I was so frustrated with their support and problem-solving that I had to accept 2K viewing and recording for the money I paid for the 4K camera. Now with the issue of not being able to view from the SD card, they have ignored their customers and have not fixed the problem for a long time. I bought these products from Costco, I thought I would report this to them.

[springbokgt]

Since the latest update I can't view local SD card recordings. I received an error saying the app has a bug and that I should clear cache. That did not help. Now the app close when I select any recording. I'm on an Android device. Please help. 

[Peach023]

I have the same issue of the app crashing when trying to view recorded videos on my hub since the update. Does this mean that older camera owners are now forced to subscribe to the cloud to view their videos?

Or are the app techs working to fix the bug?

[Peach023]

I would like to know if they arenworking on the problem.

[StephenB]

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@mcctnt2000 wrote:

They're saying that the fix is to upgrade to the newest version of the app, but if you do that, you'll be downloading an app that has rendered it's usability as a security system pointless.

You are conflating two different things.

There are two different user interfaces - one shows "Library" in the app menu, the other instead shows "Feed" and "Dashboard".  Both of these interfaces are supported by the app - and that has been the case for two years now.  Which interface you get depends on how your Arlo account is set up in the cloud.

Arlo is slowly migrating users from "Library" to "Feed" - eventually all users will end up on "Feed".  They apparently did that to your account when you updated the app.  But they don't always do that.  It's not very predictable.

I agree that there are issues in "Feed".  But even if you don't update your app, Arlo will at some point switch you over to "Feed".  Stopping the updates will not prevent that.

[EMandl]

App keeps closing when I try to view a recorded video.  I get the following error message:

Something went wrong with Arlo Secure

Arlo Secure closed because this app has a bug

Try updating this app after its developer provides a fix for this error

I have restarted and reinstalled everything but no luck. 

[PeterKarlström]

I downloaded version 5.3.3_28779 from APK-mirror and it works prefectly.

Here is a link to older APK-versions of Arlo Secure:
https://www.apkmirror.com/apk/arlo-technologies/arlo-secure-home-security/

If the link is missing Arlo i manually deleting it from the post for some reason...

Regards
Peter

[Wirstiuo]

Why does Arlo continuously  have Release  management  issues ? You make changes you test to make sure it does not impact any environment your customers  are on. 

If you want  to retain your customer base, you make sure they remain functional.  There is alot of competition.  Please advise on fix. 

[ShoeWOOBERG]

What is even being talked about here? I have the latest version and it still shows Library. I have un-installed and reinstalled several times and this "Feed" version doesn't exist as far as I've been able to download

[jguerdat]

There's been a notification of a new version release but noone seems to have been able to install it yet (not showing as available). Maybe this week...

[jguerdat]

Keep checking the Play Store for a new version which supposedly has been released but not yet available.

[Wall-Enberg]

I also tested to "downgrade".

Everything works again then.

Not the optimal solution but a temporary solution since Arlo has not yet presented any other...

It's a scandal that we all have paid for this cameras for security and it has been down for so many for so long.

[StephenB]

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@ShoeWOOBERG wrote:

What is even being talked about here? I have the latest version and it still shows Library. I have un-installed and reinstalled several times and this "Feed" version doesn't exist as far as I've been able to download

---

It exists.  But the app supports both interfaces - that has been the case for 2 years now.  Which one you get depends on how Arlo has provisioned your account (e.g., it is a hidden cloud setting).  

You can force the migration to "Feed" by going into "add device", and starting to add a Pro 5s camera.  That process can't be completed without the camera.  But the workflow will migrate you to "Feed" before you get stuck.

Note I am not recommending that you force the migration - I'm just telling you how it is done.

[ShoeWOOBERG]

Thanks, is it worth experimenting? It's obviously not great since others have complained about it, but right now I cannot view any of my arlo base recordings unless I remove the thumb drive and take it to a pc

[ShoeWOOBERG]

5.3.3 apk fixed it for me as well, strongly suggest this fix until arlo pulls it's head out of the sand.

Make sure you turn off auto update in the play store 

[Purplecatqueen1]

Have tried the 5.3.3 APK, but after downloading, error App installation failed, the new package has an older version code.

Than the currently installed package.

[ShoeWOOBERG]

Did you manually remove the newer one first?

[TomaszG]

I have the same problem, I've tried restarting hub, formatting the drive, restarting app, restarting mobile and reinstalling the app, nothing rectified this issue.

[Sgtsausage]

Same issue here from UK 2x 2k Arlo pro 3 cameras

Local storage no sub also alot of disconnects and green and black video recordings.

Format usb cleared cash and reinstalled app. I believe that have a issue since the Jan update so support needs to do a update for the bug I'll say.