Android phones (Samsung/Pixel) get drained by Arlo within hours since yesterday

[arcticchiller]

Hi everyone

I post here in this forum, because Arlo has no support e-mail address.

Since yesterday, my wife's Samsung Galaxy S22 and my Google Pixel 8a get drained by the Arlo app within hours. The phones showed up to 75% battery use by Arlo yesterday and got hot, even when we didn't use the phones much during the day. Arlo just completely drains the batteries. We never had this issue before since getting the cameras in December 2024.

We have four Ultra 2 cameras and a chime connected to the Ultra Smarthub VMB-5000.

Are other people having this issue as well? Is Arlo working on a bug fix?

Thanks!

[jguerdat]

Not here. Android app 6.5.2, Pixel 9, Android 16 (up to date).

[Dlearious]

No change here I am afraid, last battery drain event for me was Saturday (again was on 4G/5G which is generally when the issue occurs).

Still doesn't occur on WiFi for me.

[BrookeN]

Thank you for the update. I will pass this onto to the team, I will update you again soon.