Android phones (Samsung/Pixel) get drained by Arlo within hours since yesterday

[arcticchiller]

Hi everyone

I post here in this forum, because Arlo has no support e-mail address.

Since yesterday, my wife's Samsung Galaxy S22 and my Google Pixel 8a get drained by the Arlo app within hours. The phones showed up to 75% battery use by Arlo yesterday and got hot, even when we didn't use the phones much during the day. Arlo just completely drains the batteries. We never had this issue before since getting the cameras in December 2024.

We have four Ultra 2 cameras and a chime connected to the Ultra Smarthub VMB-5000.

Are other people having this issue as well? Is Arlo working on a bug fix?

Thanks!

[029kid]

Yes, that will work. But it's not a permanent fix. 

[BrookeN]

We are aware of the behavior you are seeing and it is currently being investigated. I will update the community as soon as possible. 

[029kid]

Thanks 

[BrookeN]

@029kid can you please update to 6.5.1?

[029kid]

6.4.5_6040502 is the latest? No newer @ Play Store.

 

[BrookeN]

Can you check if you see the update as of now?

[jguerdat]

FWIW, I check multiple times a day and still no update to 6.5.x - stuck on 6.4.6.

[029kid]

Still no new update for me as well. 

[BrookeN]

It is on a rollout right now, it is at about 10% as of today. 

[alex_loo]

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@029kid wrote:

Why was my post just deleted ?

Im on Android, Google Pixel 8 Pro, latest fw and also latest Arlo app sw.

This battery drain must be fixed, Arlo app kills my phone and I have to uninstall unless it gets fixed. As the phone now works as a car key its pretty bad that the Arlo app behaves like this

---

I had something similar (40-ish %) recently (android app 6.5.0, phone was so hot!) but after updating to android app 6.5.2, the app is now only taking 4% battery, which sounds normal.

Hopefully this is not turning bad again.

Alex

[BrookeN]

A fix is on the way. I will update you as soon as it is rolled out. 

[BrookeN]

Are you seeing an improvement with the battery drain behavior you were seeing?

[jguerdat]

Not here. Android app 6.5.2, Pixel 9, Android 16 (up to date).

[Dlearious]

No change here I am afraid, last battery drain event for me was Saturday (again was on 4G/5G which is generally when the issue occurs).

Still doesn't occur on WiFi for me.

[BrookeN]

Thank you for the update. I will pass this onto to the team, I will update you again soon. 

[Maboh]

This started happening to me as well a few weeks/months ago. Arlo app drains the phone battery in a few hours. Can go from 95 to 5% during the night. I'm at the point of uninstalling the app and throwing away the cameras.

Google Pixel 7, everything up to.

[jguerdat]

That's a rather extreme waste of money. Just install a CPU monitor )I happen to use CPU/GPU Meter & Notification) and use the monitor on the notification bar after using the Arlo app. Mine sticks at ~50% so I can then force stop the app and restart it. Just make that process a habit until the fix is truly in. I'll be shouting loudly here if/when it gets fixed...

[Vertigo110]

I am having the exact same issue on a Google Pixel 9 Fold. The battery is draining very quickly and the system is saying it is the Arlo Secure App. It has been happening now for just over a month. Is there a fix coming for this issue?

[a_obrad]

Same issue on my Samsung S25 Ultra and on my wife's S24 ultra, android 16, geofencing on.

Today I was only on Wifi, and just opened once the app, without watching live feeds or records. 

 

 

[BrookeN]

@a_obrad I sent you a dm can you please respond to that at your earliest convenience. 

[Scout152]

I've been having this issue for awhile. Arlo support is horrendous. I reported this months ago and their response was to buy a new phone because it was my phone's battery causing the problem, even after providing all the similar screenshots of battery usage and drain. I have since upgraded my phone and low and behold, same issues with no intention of Arlo actually fixing the issue. 

This is besides the fact that geofencing works half the time, the schedules set to arm/disarm at specific times randomly just do whatever they want. I'm almost convinced Arlo tech support is headquartered in a 2nd grade classroom.

[BrookeN]

I apologize that you were told to buy a new phone, that is not a solution. The development team is investigating the battery drain behavior, I do not have any further updates as of yet. 

For what you are seeing regarding geofencing, can you please explain a little more of what you are seeing. 

[Scout152]

I have geofencing setup to arm when I leave and enter standby when I arrive home. Additionally, I have a schedule set to arm home at 8pm and enter standby at 6am. It will either not set mode to arm home at 8pm or randomly go to standby mode in the middle of the night.

[BrookeN]

Can you please send pictures of the set up of your schedule? 

[Scout152]