Ultra 2 (VMS 5440) camera (only one out of four) will not go to "live" view all the time

[bigjeepman]

Ultra 2 (VMS 5440) camera will not go to "live" all the time. My other three cameras work fine all the time except this one camera for the driveway area will not show "live view" except from about 8:00am to about 5:00pm. It started doing this about 3 weeks ago. It still records movement fine in the activity zone like the other cameras but "after dark until after sunrise" will not show live view. I have cross referenced the settings for the other cameras and they are all the same. 

Thinking the app might need updated, I have deleted the app from my iPhone 13 several times and downloaded again. This has been no help. Anyone else have this issue and know how to fix it?

[StephenB]

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@bigjeepman wrote:

Ultra 2 (VMS 5440) camera will not go to "live" all the time. My other three cameras work fine all the time except this one camera for the driveway area will not show "live view" except from about 8:00am to about 5:00pm. It started doing this about 3 weeks ago.

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If you swap the problem camera with one of the others, does the problem move with the camera?  Or does it stay with the location?

[bigjeepman]

Thank you for the reply Stephen and apologize for not being able to answer sooner as I have a very sick 4 year old maltipoo that is requiring almost all of my time (liver disease.) I will try to get to your suggestion tomorrow morning. 

I also wanted to add it does the same thing on my mobile app as the laptop.  

[bigjeepman]

The camera issue moved with that particular camera Stephen. After I switched cameras around, now they won't download into photos. Weird ...

[StephenB]

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@bigjeepman wrote:

After I switched cameras around, now they won't download into photos. Weird ...

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I don't see how that can be related, but of course try moving the cameras back.

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@bigjeepman wrote:

The camera issue moved with that particular camera 

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When did you purchase that particular camera?

[bigjeepman]

I bought this kit of 4 cameras and a hub from Costco I think in 2019. They have worked very well until these past few months.

[StephenB]

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@bigjeepman wrote:

I bought this kit of 4 cameras and a hub from Costco I think in 2019. They have worked very well until these past few months.

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Ok, so the camera is not under warranty anymore.

You could try a hardware reset - removing the camera from the account, opening the housing and pressing the reset button until the camera LED flashes amber (about 15 sec).  Then add the camera back to the account.

[bigjeepman]

A hard reset is one of the things I have not tried ... great idea. I will find the time to do this this morning. Thank you.

[bigjeepman]

Stephen ...

I have completed a hard reset on the camera with the issue. I will check again this late evening whether it will go to "live" view after dark. Thank you for your assistance.

[bigjeepman]

I apologize for the delay in replying. I completed a hard reset and this camera does not go to "live" after sunset but will go to "live" view after sunrise. I've placed this camera in three different locations and all with the same result. I've resorted to placing it in one of the four camera positions I have that I almost never feel the need to go "live" view. 

The next time I need to replace the battery to a recharged one, I will do another hard reset. The problem is with the camera it appears. 

[BrookeN]

When was the camera purchased?