Android phones (Samsung/Pixel) get drained by Arlo within hours since yesterday

[arcticchiller]

Hi everyone

I post here in this forum, because Arlo has no support e-mail address.

Since yesterday, my wife's Samsung Galaxy S22 and my Google Pixel 8a get drained by the Arlo app within hours. The phones showed up to 75% battery use by Arlo yesterday and got hot, even when we didn't use the phones much during the day. Arlo just completely drains the batteries. We never had this issue before since getting the cameras in December 2024.

We have four Ultra 2 cameras and a chime connected to the Ultra Smarthub VMB-5000.

Are other people having this issue as well? Is Arlo working on a bug fix?

Thanks!

[jguerdat]

I've seen this on my Pixel 9, too. I force close the app and re-open it and all is fine. I don't know what steps cause this because it doesn't happen often but I think it may be due to using the Feed page. Or not.

@JamesC , @ShayneS , @BrookeN can you pass this on to the appropriate team? I'm using Android app 6.0.7 but have seen this on at least the previous version or two.

[BrookeN]

Thank you for bringing this to our attention. I have passed this information onto our development team to investigate. I will update you as soon as possible. 

[BrookeN]

What is the app version you are on?