Android phones (Samsung/Pixel) get drained by Arlo within hours since yesterday

[arcticchiller]

Hi everyone

I post here in this forum, because Arlo has no support e-mail address.

Since yesterday, my wife's Samsung Galaxy S22 and my Google Pixel 8a get drained by the Arlo app within hours. The phones showed up to 75% battery use by Arlo yesterday and got hot, even when we didn't use the phones much during the day. Arlo just completely drains the batteries. We never had this issue before since getting the cameras in December 2024.

We have four Ultra 2 cameras and a chime connected to the Ultra Smarthub VMB-5000.

Are other people having this issue as well? Is Arlo working on a bug fix?

Thanks!

[jguerdat]

I've seen this on my Pixel 9, too. I force close the app and re-open it and all is fine. I don't know what steps cause this because it doesn't happen often but I think it may be due to using the Feed page. Or not.

@JamesC , @ShayneS , @BrookeN can you pass this on to the appropriate team? I'm using Android app 6.0.7 but have seen this on at least the previous version or two.

[BrookeN]

Thank you for bringing this to our attention. I have passed this information onto our development team to investigate. I will update you as soon as possible. 

[BrookeN]

What is the app version you are on?

[stolk61]

I am having similar issues. 

Arlo App 6.0.8_21171

Arlo Wireless Doorbell and Chime, 3x Arlo Pro, 3x Arlo Essential Indoor, Arlo Base VMB4000

Phone is Galaxy S24

Android 15 (latest update)

[jguerdat]

Force closing the app and reopening it stops the drain. I don't have a real idea of what causes this but I suspect it's something about viewing Feed (or not). The drain doesn't happen too often but often enough to be a pain.

[arcticchiller]

No it happens without using the phone at all, nor opening the app. It just drains the phone. All software is up to date. For now it is normal again. I suspect it was due to a bug related to geofencing.

[BrookeN]

@arcticchiller and @stolk61 are you still seeing this same behavior?

[stolk61]

Hi @BrookeN, I have not seen the battery drain since. All seems in order on my Galaxy S25. Thanks for  following up. 

[jguerdat]

My phone was doing great until last night. I had to force close a couple of times before it stopped draining the battery. Still working fine this morning.

[BrookeN]

@jguerdat I will let the development team know you are still seeing this behavior on and off.