Re: Arlo Service Down - Temporarily Unable to Login
I have the opposite maybe from other users, because of the outage I cannot switch the camaras off. That is reducing batery life time enourmously. 4 detectors time 4 batteries times 5 euro per battery gets to 80 EUR. Would be nice if Arlo reimburses that.
Standard operating procedure for Arlo. They at least acknowledged there is a problem this time. Last time they let tons of people totally uninstall and reinstall their systems several times before they advised customers of the problem they had known about for hours.
Still no resolution. I can log into my account however it says "getting status" or "database service is currently down" no access to modes. What is the point of a security system that doesn't work or a company that doesn't update customers on major service issues like this? Netgear pick your face up off the floor and let us know what is going on and when it will be fixed. I love this product but I can't have zero answers from you guys on what the issue is and when it will be fixed.
I am trained as a security specialist by the feds. We have these issues all the time. However, separate from the technical aspect of the issues, Netgear doesn't seem to have any physical security specialists to mitigate the potential vulnerabilities and provide information which can assist during these types of outages. The negative responses could have been at the least mitigated if people understood how to initiate operations security (OPSEC) and situational awareness when systems are down. This leads me to believe that they are promoting a product which is a security product, however, without the support from the security community. These are 2 different aspects.
I was going to buy additional cameras. Now I am not so sure. I am still trying out the system. I certainly would hope they provide existing customers a discount on additional cameras if they want to keep our business.
My assumption is our router or controller is up, so we are recording on motion. Will these feed to the site after the outage is resolved?
Is there an ETA on resolution? even a ballpark?
Outages happen. But, when Arlo finally fixes the issue, please respond wiht an explanation regarding what has happened. My concern about not being able to access Arlo today is secondary. I am worried about potential data breaches and an outage is certainly not a good sign.
I can understand the service may go down once in a while, I work with IT everyday, so I know how systems can go down unexpectedly. However a company selling this system as a security system, should have a backup system in these cases.
And the very least you could do, is send an email out to all costumers, letting them know you are working on the issue, rather than everyone having to notice this themself. I shouldn't have to check my video security system, to confirm it's working. I should be alerted when it isn't working.
The Arlo system is great idea, but if I don't know if it's working or not without testing, it's not a security system, an no longer give me peace of mind, when I'm away from home.
At least I have the Ring to back up my live time security outside. This system wide outage is exactly why I went with two unrelated products.
i hope somebody at netgear reads this and understands what an awful bind you put some of us in when these systems go down. I am using this so that i can monitor my dying mother while i work. This has been a hideous morning and so stressful on top of an already bad situation. Where are your redundant systems and disaster preparedness processes?. You have been down for 5 hours now!!!!
I appreciate the message here and the Email sent. I hope this means that the "incorrect video time length problem" is being permanently fixed too.