Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

 _________________________________________________

Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

_________________________________________________

Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

_____________________________________________

 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

_________________________

Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

_____________________________

Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[vic144]

Provider : Spectrum ( Time Warner cable)

IOS Apple:  Arlo APP

I still having connectivity issues with my phone app.

I am logged into website thru home PC.

[cvargas]

I have Spectrum internet. I use AT&T as my courier. . My issues is as follows: When i try to log in to the Arlo aPP on my phone and apple TV, it says there is connection issues. My wifi is working fine. When I turn wifi off then it lets me log in while on cellular network. and works fine. While i’m logged in on the arlo app on my phone, I turn my wifi back on my phone and app works fine. Then when I log off then the app just keeps crashing when trying to access.. I then have to uninstall app and reinstall and do all over again.

[Sasrojas]

My provider is spectrum to my internet work though

[Sasrojas]

I installed and reinstalled and no luck 😩

[Damit]

I am still receiving the "Arlo unavailable" message.  My internet provider is Mediacom.  Disappointed, as I just bought the system yesterday.  May have to return it for another product.

[awolmartinez]

I am seeing this error from all platforms, my windows pc connected to the same network as the arlo base, my ipad also connected to the same network, and my android phone which I have tried connected to the network and on data connection which is through AT&T.  It's been happening all day long, and still to this moment.

[Sasrojas]

I disconnect my base also and nothing so far
It’s recording cuz I’m getting email but it’s getting frustrated because we are home & want to turn it off

[Newuser0815]

Getting the “We’re sorry “ message when logging in!

[Sasrojas]

Same here !! Any luck contacting Arlo about when issue will be resolved ?

[Sasrojas]

Same here 😬

[Needmorecoffee]

The VPN trick works. Download a VPN application on your mobile device. Start up the VPN application while still connected to your WIFI (no mobile data charge) then start up the Arlo application. You should be able to access your cameras, view your library, change modes. Works like it should. Now all the Arlo techs need to do if fix their latest push to unblock the IP range in their code (just a guess). Cheers!

[Ron254T]

Arlo site is now accessible on my desktop through my Spectrum Internet Service Provider in the Central Texas area.  All is back to normal.

Thanks very much!   Ron T

[Sasrojas]

It sucks !! We shouldn’t be having this problem 🤔

[paddos]

@DawnM. I don't understand your message. Issue is not with ISP. Occurred with release of latest App revision. Actually works if device is off wifi using cellular. Seems that the best thing for Arlo to do is keep their customers up to date on what the status is .... nothing communicated for last 12 hours. They just do a lousy job creating problems then an even whose job communicating once they have an issue

[AncientGeek]

Arlo development/support clearly needs to own and fix this.

One other thought came to mind.  Arlo appears to use iCloud to store credentials.  After reinstalling the app. I have not had to re-enter my credentials.  Arlo must be getting them from iCloud if they persist through memory deletion, app deletion and a reboot.  I noticed in Settings under the “AppleID, iCloud, iTunes and App Store” area, there is a line for iCloud and if I touch that, I see all the apps that use iCloud.  I wonder if shutting that off on all mobile devices, then, doing the delete process on all devices at the same time, would clear the data from iCloud.  Though I did not have to do that.  One thing I did do, was to change my password for Arlo...and since I use several Arlo accounts on different devices, I changed it to the same password for all of those Arlo accounts.  I don’t know if anyone else uses more than one Arlo account, but it is something the consider, if you do.  Since I use the same AppleID, but multiple Arlo accounts, I wondered if Arlo allowed for a one-to-many relationship there...and I eliminated that variable assuming there is a possibility that they don’t.

[oraldo]

Hello I have frontier and the arlo 2 says im offline or not available.

[Sasrojas]

Thanks !! Hoping it’ll get fixed soon down in Corpus Christi 👍🏻

[CJW123]

Can't log in to app on my iPhones or iPad.   I can log in on my computer.   Seems like it is a glitch in the recent update.   I changed my password today and still no way to get onto the app.

[Arloproblem]

Dont waste your time telling Netgear who your carrier or ISP are. None of them are working from California to Maine. The preblem is with Arlo, not o oor networks. Wish I had any customer service last 24 hours, but there is none. Refund or class action?

[Sasrojas]

I’m new to all this and I don’t even know what I need to do but wait and see if it fixes itself

[Sasrojas]

And I had been very pleased with Arlo until now 😡😩😬🤔

[AlDavis]

Back up in North Texas via Spectrum.

Wasserman Schultz must have put her crack IT team on the case.

[kgmeehan]

Again - It seems DNS related with the carriers.  Try changing your DNS to 8.8.8.8 or 8.8.4.4. Google public DNS.  That change resolved the issue for me.

[GBart302]

Its working!!

[bennor]

Cannot access using Android Arlo app on Frontier broadband. Switching to Verizon Wireless cellular data Android Arlo app works and connects to Arlo pro system.

Get Server not found on Frontier broadband when accessing Arlo.netgear.com. But can access arlo.netgear.com on Verizon wireless cellular data.