Update: 5/28/18 @ 8:52PM Pacific
We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.
- Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.
Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.
Update: 5/28/18 @ 12:50PM Pacific
As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.
If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.
Update: 5/28/18 2:07AM Pacific
We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread.
Important Update 5/27/18 @ 11:00PM Pacific:
Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."
Update: 5/27/18 @ 10:19 Pacific
We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.
Original Post 5/27/18 @ 7:55PM Pacific
Hello Valued Arlo Customers,
We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.
-The Arlo Team
I am still receiving the "Arlo unavailable" message. My internet provider is Mediacom. Disappointed, as I just bought the system yesterday. May have to return it for another product.
I am seeing this error from all platforms, my windows pc connected to the same network as the arlo base, my ipad also connected to the same network, and my android phone which I have tried connected to the network and on data connection which is through AT&T. It's been happening all day long, and still to this moment.
Arlo development/support clearly needs to own and fix this.
One other thought came to mind. Arlo appears to use iCloud to store credentials. After reinstalling the app. I have not had to re-enter my credentials. Arlo must be getting them from iCloud if they persist through memory deletion, app deletion and a reboot. I noticed in Settings under the “AppleID, iCloud, iTunes and App Store” area, there is a line for iCloud and if I touch that, I see all the apps that use iCloud. I wonder if shutting that off on all mobile devices, then, doing the delete process on all devices at the same time, would clear the data from iCloud. Though I did not have to do that. One thing I did do, was to change my password for Arlo...and since I use several Arlo accounts on different devices, I changed it to the same password for all of those Arlo accounts. I don’t know if anyone else uses more than one Arlo account, but it is something the consider, if you do. Since I use the same AppleID, but multiple Arlo accounts, I wondered if Arlo allowed for a one-to-many relationship there...and I eliminated that variable assuming there is a possibility that they don’t.
Can't log in to app on my iPhones or iPad. I can log in on my computer. Seems like it is a glitch in the recent update. I changed my password today and still no way to get onto the app.
Get Server not found on Frontier broadband when accessing Arlo.netgear.com. But can access arlo.netgear.com on Verizon wireless cellular data.