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Solved! Go to Solution.
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Smart Subscription
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Hello,
A fix was deployed that should resolve this issue. Please let us know if you're still experiencing this behavior.
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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Yes. I saw that also this morning that in the app. I check on my.arlo.com and it says I’m on the free plan but in the app in has me on smart subscription.
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Same here. I found out after having a problem viewing the recorded video. It kept say something like “operation not complete”. When I looked around I saw an orange dot next to setting button. Clicked on it ant it showed subscribed to Smart Arlo. When I clicked on “basic” the app shut down. I know they have been pushing for Arlo Smart but they can’t change my settings like that.
@Carl-reuter wrote:
Why was I upgraded to Arlo Smart eith the May 21, 2019 upgrade? I have not asked for it and I am pretty sure that Arlo will either let me pay for it or hinder me from getting back to the free subscription. Anyone?
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Also, why can’t you contact by mail?
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According to this chart, Smart plan is per camera basis, so if you don’t add any cameras to the Smart plan, you shouldn’t get charged—basically the old free plan. But this is a very sneaky way of getting someone on the plan.
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Thanks. Very sneaky indeed. Arlo is not the same company anymore....
Tried to send my comments to them through technical support (mail): Entered all they info, hit send and was shown a popup stating: "The was a technical error when submitting you request. Please contact technical support".....It is just laughable!
@shkang81 wrote:
Exactly the same issue. I’ve had 5 cameras with free plan for many years, and just noticed that now it’s changed to “smart” plan without my consent. I don’t have any credit card info on my account, so not sure how they will charge me if they do. However, I saw this chart: https://kb.arlo.com/000062163/Where-is-the-Basic-Subscription-plan
According to this chart, Smart plan is per camera basis, so if you don’t add any cameras to the Smart plan, you shouldn’t get charged—basically the old free plan. But this is a very sneaky way of getting someone on the plan.
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Do you see the same subscription status using the web client and the mobile app?
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Hello Everyone,
I have a few initial questions regarding the reports on this issue.
1.Do you see the same subscription status using the web client and the mobile app?
2. Is this issue occurring on Android or IOS?
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—> No. Web client shows ‘no smart plan added’ whereas the mobile app says ‘current subscriptions and plan: Arlo Smart’
2. Is this issue occurring on Android or IOS?
—> I’m using IOS
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It’s different, web client shows basic. iOS app shows smart plan features and settings. It has the e911 and phone a friend features. It has the little orange dot and the menu icon.
@ShayneS wrote:
Hello Everyone,
I have a few initial questions regarding the reports on this issue.
1.Do you see the same subscription status using the web client and the mobile app?
2. Is this issue occurring on Android or IOS?
@ShayneS wrote:
Hello Everyone,
I have a few initial questions regarding the reports on this issue.
1.Do you see the same subscription status using the web client and the mobile app?
2. Is this issue occurring on Android or IOS?
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The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
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Haven’t had a chance to look on my laptop yet but my Mobil app(iOS) show Arlo Smart
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Anyone else have this mysterious issue pop up?
Mods - how can I unsubscribe from this. I don’t need your paid service.
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What cameras do you have?
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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I should have read the other part of the forum before I posted my own issue regarding this same problem.
Same as below - online it shows NO subscription, but under my App (iOS), it shows im under the Arlo Smart subscription. I did see the E911 and other features last night, but saw there was a hotfix update for the application and those extra features dissapeared, but it still shows me having an Arlo Smart subscription.
Someone forgot to tie some code together on the backend? I don't mind free stuff...... just don't want a fat bill dropped on me down the road.
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Service outages from upgrades...videos not recording, notifications not working. Multiple days in last 2 weeks, coinciding with all their base stations role outs.
geo-fencing not working since last upgrade.
Cannot get home kit working
Arlo Q recordings cannot be played
I personally cancelled my smart subscription...guess what shows up 1 day later in my phone app? that i have a smart subscription, but when i log in via web browser...i have no smart plan.
this is all of the last 2 weeks. this is the end Arlo...poting this so others can identify a long list of big failures.
not to mention failed homkit support
BIG BIG problem,,,actually maybe the biggest of all. ARLO regresses our property (think property rights) by forcing upgrades on to us. For me a stable system setup, becomes non-functional. almost as worthless as a pretend camera system.
And an anecdote..when i was on holiday one year, Arlo forced an upgrade onto my original wirless system, which duly ran the batteries out. They were happily at 40% and would have stayed there for the remaining week i was away. 2 days in, and the arlo upgrade rendered them battery dead! i.e. no security.
These are our property Arlo! you SHUOLD have no right to touch our systems without our consent!!!!!
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