Arlo Bridge Model ABB1000 Will not connect to WiFi

[ToddBruin]

I have tried at least 10 times to sync the light bridge, with no success. I am able to get to the point where I begin the connection to Wifi and it fails every time. I have the bridge within 3 feet of the wireless router. I have factory reset the device multiple times, it never works. Do I have other options or is it defective?

[michaelkenward]

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@ToddBruin wrote:
I am able to get to the point where I begin the connection to Wifi and it fails every time.

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Any clues as to what happens when it fails?

Any messages you can read?

[ToddBruin]

I simply get the message "Failed to connect to WiFI"

[Sarath_Inampudi]

Below article may help for troubleshooting your Bridge setup issue (make sure to see the checklist items):

https://kb.arlo.com/000061837/I-can-t-set-up-the-Arlo-Bridge-that-came-with-my-Arlo-Light-Security-s...

[JessicaP]

Hi @ToddBruin,

Try to read this article to see how you can troubleshoot your Arlo Bridge that is unable to connect to your WiFi: I can't set up the Arlo Bridge that came with my Arlo Light Security system; what do I do?

[ToddBruin]

I have confirmed all of these.  I have the bridge 3 feet from the router, no walls in between.  Everything is on the same network, etc.  I still get the same unable to connect to Wifi message.

[michaelkenward]

What router are you trying to connect to?

Does it have separate SSIDs for 2.4 GHz and 5 GHz?

I ask because with other wifi devices people find that having "Smart Connect" enabled can confuse the wifi clients.

I must admit that I have seen no mention of this for the Arlo bridge, but any information can help to diagnose what is going on.

[ToddBruin]

I am using the Cox provided Panoramic Gigablast router with the Arlo hard wired directly into it.  I have the 2.4 and 5 gHZ separated such that I do not even broadcast my 5gHZ SSID .

[JessicaP]

Let me have our support team help you with your Arlo Bridge not connecting to the WiFi properly. I'll send you a private message to gather more information from you.