geofencing isnt working anymore

[Molch]

Hello everyone, my geofencing doesn't seem to be working anymore. I've already tried everything (rebooting the base station, camera, and smartphone) - no success.

Does anyone know who can help with this, or if there's a solution for it?

[BrookeN]

I have reached out to the development team with the information you provided. Can I get the app version you all are using as well please. Thank you and I will update as soon as possible. 

[StephenB]

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@alex_loo wrote: just curious. Is subscription a must with Ring?

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No local storage at all, so the only way to get any recordings with Ring is to get their subscription.

[MichaelT90]

Same issues 6 months on. 

Now they're slapping us with a price increase!!

Disgusting!

[AussieRTM1]

Geofencing has returned in Australia at least in our case. 

Came back with the latest Arlo Secure  update.  Software version 5.3.3 released 11 Dec 2024.

We applied the update just after Christmas and its working. Nothing else changed at this end we are using iOS 18.1.1 and my wife's iPhone is a much earlier iOS version but both appear to be functioning correctly.

We are running the "Library" version of the software. Don't know if the alternate format is working though.

Its certainly good to have it back despite the inordinate wait so hopefully others will see it return soon.

[alex_loo]

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@AussieRTM1 wrote:

Geofencing has returned in Australia at least in our case. 

Came back with the latest Arlo Secure  update.  Software version 5.3.3 released 11 Dec 2024.

We applied the update just after Christmas and its working. Nothing else changed at this end we are using iOS 18.1.1 and my wife's iPhone is a much earlier iOS version but both appear to be functioning correctly.

We are running the "Library" version of the software. Don't know if the alternate format is working though.

Its certainly good to have it back despite the inordinate wait so hopefully others will see it return soon.

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geofencing "all away" and/or "anyone arrives" not really working with "feed" version of same 5.3.3, here in Australia too.

When I am saying "not really working", I mean it often works.  But then there is some 20% of the time when it just doesn't for some reason.  

[JRG1955]

Mine has started working again after I deleted a duplicate entry for my iPhone on the 'Available Geofence Devices' page of the App. The pathway is Arlo App > Dashboard > Settings (circular icon on top left) > Privacy Centre > Account tab > Available Geofence Devices.

It wasn't immediately obvious that there was a duplicate entry and maybe this is something that the developers need to consider.

I hope this is helpful and that it continues to work as before.

[MichaelT90]

I've gone through that, they just reappear after a few days, I also noticed at the same time that other settings changes get reverted, almost like they keep restoring my account from a backup every few days! 

After 7 months, they still can't work it out, and my case has been closed as unresolved, and after the recent price increase I've cancelled my subscription as well. I'm not paying for features that don't work

[BrookeN]

Scheduling with Geofencing is not closed, the development team are still investigating this behavior.  

[JRG1955]

Mine is still working ok since I removed a duplicate entry (both appearing as iPhone) in Geofence Devices and edited the name to personalise it by adding the model (iPhone 13 and my initials). I started using this phone in October 2021 before the date I installed the first camera later that month. So possibly the duplicate entry could have been for my previous phone. There has been no other person linked with my account and I don't use the App on any other iOS devices.

Hope this is helpful.

[MichaelT90]

I have an email that says otherwise *shrug*

This has been going on for so long, with no communication as to their progress, and all I get from support is that they've closed my ticket because they can't solve my issue... I believe them when they say that, no progress in the 7 months the ticket was open so again... *Shrug*

[Steve-really]

Still a problem in January 2025

[alex_loo]

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@BrookeN wrote:

Scheduling with Geofencing is not closed, the development team are still investigating this behavior.  

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I don't understand this.  What exactly is this "scheduling with geofencing" issue about?  Personally, I don't see a bug with anything like "scheduling with geofencing".    Though I DO feel a fundamental design *flaw* with the 3-mode approach --- that say an "anyone arrives" routine should be conditionally switching to a certain mode (ARM HOME or STANDBY), depending on the clock time.  At the moment, the current 3-mode design simply cannot cater for this need, even when perfectly implemented.

That's why I don't call that an issue (aka bug), under current design.

The only issue/bug I can see, under current 3-mode design, is how intermittent the geofencing routines are running --- successfully 75% of the time, but unsuccessfully for the remaining 25%.

Question for @BrookeN  : is the dev team looking into this issue, as part of their backlog?  Just wanna make sure we are on same page regarding priorities.

Alex

[MichaelT90]

Hi Alex, 

The issue I have with those features are: 

Geofencing is a 50/50 if it will work, but when it does stop working to get it to start again I have to completely remove and reconfigure it. 

Scheduling "works", but let's say I want arm away at 9am, it will happen at any given time after 9am, often 30+ minutes after.

If I use both geofencing and scheduling together whatever mode it starts in, it stays in. 

I think the issue is combination of bugs and design flaws personally. 

I also suffered an issue where I can make the changes, they would save, I can close and reopen the app, everything would be there you could even see it on other devices, but give it a few hours and everything was reverted, like they kept restoring my config.  This behaviour still happens but now it lasts a couple of weeks, unless I'm lucky then that config persists.

[alex_loo]

@MichaelT90 , why --- I don't see most of your issues here!

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@MichaelT90 wrote:

Geofencing is a 50/50 if it will work

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Agree above.  This is exactly the issue I have.

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but when it does stop working to get it to start again I have to completely remove and reconfigure it. 

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I don't have to.  If geofencing doesn't work this time, next time it may be working again.  I never have to to remove the routines and reconfigure them.

Scheduling "works", but let's say I want arm away at 9am, it will happen at any given time after 9am, often 30+ minutes after.

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definitely NOT my case.  I think the "worst" schedule I have seen was that it was late by 1 minute --- yes 60 seconds.  That's why I am very happy with pure scheduling routines.

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If I use both geofencing and scheduling together whatever mode it starts in, it stays in. 

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Above NEVER happens to me.  geofencing is often fine, scheduling is always good.  Mixing them together won't get worse.  Of course you have to make sure the routines are correctly enabled/disabled in each of the modes.

I also suffered an issue where I can make the changes, they would save, I can close and reopen the app, everything would be there you could even see it on other devices, but give it a few hours and everything was reverted, like they kept restoring my config.  This behaviour still happens but now it lasts a couple of weeks, unless I'm lucky then that config persists.

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Again, above never happens to me.

Curious ....

• how many users do you have?
• do users log in separate accounts, or all logging in same ARLO account?
• what devices are there?  Android/iPhone?
• do you see library or feed?  (feed, I suppose)

Your situation sounds so terrible to me.  And I only have 1 "minor" issue 😅  poor you ... 😥

Alex

[StephenB]

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@alex_loo wrote:

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@BrookeN wrote:

Scheduling with Geofencing is not closed, the development team are still investigating this behavior.  

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I don't understand this.  What exactly is this "scheduling with geofencing" issue about?

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As you know, Arrive has a design flaw, since it won't immediately follow the schedule.  A design flaw to be sure, but that is just a specific category of an issue (which IMO is not limited to bugs).

There do seem to be other bugs - geofencing doesn't always trigger when devices leave/enter the radius, and phantom devices do keep re-appearing in people's geofencing device list.

[StephenB]

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@MichaelT90 wrote:

If I use both geofencing and scheduling together whatever mode it starts in, it stays in. 

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Something might be wrong in your enable lists.

[MichaelT90]

Hi Alex, yeah it's not fantastic I'm afraid, I just hope that sharing like we are it helps identify Something that helps fix it for someone.

| how many users do you have?

2

| do users log in separate accounts, or all logging in same ARLO account?

We use separate accounts

| what devices are there Android/iPhone?

All android, mine is OnePlus, and my partners is Samsung. Interestingly I can delete random duplicates 100+ times and they keep coming back, again usually take a few days, but then also multiply and sometimes then disappear as well.

| Do you see library or feed? (feed, I suppose)

Sadly yes, feed... I asked to go back to the old interface and my request was refused.

[MichaelT90]

Oh the amount of times I've heard this...

I assure either that's not it, or Arlo themselves don't even know how to set it up. We had screenshots and verifications going back and forth for the first couple of months, everything was supposedly verified with the dev and supposedly was indeed correct. It's been deleted and recreated probably 15 to 20 times over the course of 6 months following strict instructions, some including minor variants, some exactly the same as previous versions of the instructions. The conclusion from them was to ignore the ticket until I just messaged them to close it, it was basically radio silence for 2 months

[StephenB]

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@MichaelT90 wrote:

Oh the amount of times I've heard this...

I assure either that's not it, or Arlo themselves don't even know how to set it up. 

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Arlo support is hit-or-miss on this.

Can you post screenshots of your schedule and geofence automations?

[MichaelT90]

You're more than welcome to take a look, and thank you 🙂

 

 

 

 

[MichaelT90]

I should add, this was the most successful configuration, but like all the others it stops after a short while.

I had some success with this one, it lasted about a week before it got stuck again. 

The schedule has been setup for months, at Arlo supports request... It's not kicked in once though.

The geofencing I just re-setup, and amended the schedule to call on it during the day.

[alex_loo]

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@StephenB wrote:

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@alex_loo wrote:

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I don't understand this.  What exactly is this "scheduling with geofencing" issue about?

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As you know, Arrive has a design flaw, since it won't immediately follow the schedule.  A design flaw to be sure, but that is just a specific category of an issue (which IMO is not limited to bugs).

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haha probably it's because I started my ARLO experience with "feed" on day 1 and so have never got the "library" mind set here .... 

To me, there is NO schedule to define under "Feed"! 😉  You just tell "feed" when to do change mode.

Is that really a good time?   (say depending on whether people are all away)  The ARLO design does NOT consider this for you, and the design does NOT allow you to consider when creating the routines.  Bad design, and to me, to fix/enhance this, I'd ask for the desgin to incorporate more modes.

Alex

[alex_loo]

@MichaelT90 , thanks for the reply!

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@MichaelT90 wrote:

| do users log in separate accounts, or all logging in same ARLO account?

We use separate accounts

| Do you see library or feed? (feed, I suppose)

Sadly yes, feed... I asked to go back to the old interface and my request was refused.

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It has been well known that separate accounts will continue giving you duplicated geofencing devices.  Before any fix from ARLO, the interim solution shared within this community is to have the same master login account used on all devices.  Well, after deleting duplicates first, of course.  And then at least for my case of 1x android and 1x iPhone, it has been stably NO duplicates for me.

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@MichaelT90 wrote:

| Do you see library or feed? (feed, I suppose)

Sadly yes, feed... I asked to go back to the old interface and my request was refused.

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Feed design is not too bad to me as you can tell ...😅 .  Only occasional geofencing issue and the need for more modes.  But I must say your situation is terrible.😢

Alex

[MichaelT90]

My 10pm schedule just activated at 22:09 *sigh*

[MichaelT90]

I must say that from a cyber security pov, I don't believe that a security company should be accepting the single account workaround as a solution, they should have been working on this oversight as a matter of urgency, but they don't seem to take it seriously. 

It looks pretty, but it doesn't function as it should. 

It's such a shame it used to be such a great system 😞

[alex_loo]

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@MichaelT90 wrote:

I must say that from a cyber security pov, I don't believe that a security company should be accepting the single account workaround as a solution, they should have been working on this oversight as a matter of urgency, but they don't seem to take it seriously. 

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oh, 100% agree!

Alex