Beware--worst customer support on the planet!

[audiobrad]

I am convinced that Arlo "support" is not just inept, but willfully creating roadblocks to customer service. The support links run you around in circles leaving the only other option as a chat box. Even if you get past the bot to a human, they seem unable (or unwilling) to help. They don't understand the simplest explanation of a problem and will run you around for an hour getting nowhere. They create case numbers like tic-tacs and will send you an email, but there's no way to respond. You're supposed to use the app's support function to follow-up on cases, but out of the 4 cases I have started, only one shows up on the app and it was closed. Absolutely appalling! Makes telecom providers seem like superstars in comparison. No, there is no excuse for this. Promoting a services that don't actually exist is fraud.

[BrookeN]

@audiobrad I do want to apologize for any frustration regarding reaching customer support. That is not at all how we want our customers to feel. I would be more than happy to either assist you or I can escalate a ticket if need be. Can you please tell me more about what you are needing assistance with? 

[audiobrad]

I simply want to know how to clear the counter badge from my app icon and library icon. I have deleted all videos locally and in the cloud. I even reformatted the base usb drive. I have reinstalled the app. Nothing works. Worse yet, support can't even seem to grasp the problem and sends me links that either don't even come close to addressing the issue, or just link back to the support page. I've had 3 case numbers opened on this issue, but only one is visible in the app. The support system is a time-wasting circular nightmare.

This bug has happened before, so it shouldn't be that hard to check this out.