geofencing isnt working anymore- has just returned in Australia

[Molch]

Hello everyone, my geofencing doesn't seem to be working anymore. I've already tried everything (rebooting the base station, camera, and smartphone) - no success.

Does anyone know who can help with this, or if there's a solution for it?

[BrookeN]

I have reached out to the development team with the information you provided. Can I get the app version you all are using as well please. Thank you and I will update as soon as possible. 

[StephenB]

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@alex_loo wrote: just curious. Is subscription a must with Ring?

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No local storage at all, so the only way to get any recordings with Ring is to get their subscription.

[MichaelT90]

Same issues 6 months on. 

Now they're slapping us with a price increase!!

Disgusting!

[AussieRTM1]

Geofencing has returned in Australia at least in our case. 

Came back with the latest Arlo Secure  update.  Software version 5.3.3 released 11 Dec 2024.

We applied the update just after Christmas and its working. Nothing else changed at this end we are using iOS 18.1.1 and my wife's iPhone is a much earlier iOS version but both appear to be functioning correctly.

We are running the "Library" version of the software. Don't know if the alternate format is working though.

Its certainly good to have it back despite the inordinate wait so hopefully others will see it return soon.

[alex_loo]

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@AussieRTM1 wrote:

Geofencing has returned in Australia at least in our case. 

Came back with the latest Arlo Secure  update.  Software version 5.3.3 released 11 Dec 2024.

We applied the update just after Christmas and its working. Nothing else changed at this end we are using iOS 18.1.1 and my wife's iPhone is a much earlier iOS version but both appear to be functioning correctly.

We are running the "Library" version of the software. Don't know if the alternate format is working though.

Its certainly good to have it back despite the inordinate wait so hopefully others will see it return soon.

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geofencing "all away" and/or "anyone arrives" not really working with "feed" version of same 5.3.3, here in Australia too.

When I am saying "not really working", I mean it often works.  But then there is some 20% of the time when it just doesn't for some reason.  

[JRG1955]

Mine has started working again after I deleted a duplicate entry for my iPhone on the 'Available Geofence Devices' page of the App. The pathway is Arlo App > Dashboard > Settings (circular icon on top left) > Privacy Centre > Account tab > Available Geofence Devices.

It wasn't immediately obvious that there was a duplicate entry and maybe this is something that the developers need to consider.

I hope this is helpful and that it continues to work as before.

[MichaelT90]

I've gone through that, they just reappear after a few days, I also noticed at the same time that other settings changes get reverted, almost like they keep restoring my account from a backup every few days! 

After 7 months, they still can't work it out, and my case has been closed as unresolved, and after the recent price increase I've cancelled my subscription as well. I'm not paying for features that don't work

[BrookeN]

Scheduling with Geofencing is not closed, the development team are still investigating this behavior.  

[JRG1955]

Mine is still working ok since I removed a duplicate entry (both appearing as iPhone) in Geofence Devices and edited the name to personalise it by adding the model (iPhone 13 and my initials). I started using this phone in October 2021 before the date I installed the first camera later that month. So possibly the duplicate entry could have been for my previous phone. There has been no other person linked with my account and I don't use the App on any other iOS devices.

Hope this is helpful.

[MichaelT90]

I have an email that says otherwise *shrug*

This has been going on for so long, with no communication as to their progress, and all I get from support is that they've closed my ticket because they can't solve my issue... I believe them when they say that, no progress in the 7 months the ticket was open so again... *Shrug*