Arlo|Smart Home Security|Wireless HD Security Cameras

geofencing isnt working anymore

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Molch
Initiate
Initiate

Hello everyone, my geofencing doesn't seem to be working anymore. I've already tried everything (rebooting the base station, camera, and smartphone) - no success.

 

Does anyone know who can help with this, or if there's a solution for it?

Best answers
  • BrookeN
    Arlo Moderator
    Arlo Moderator

    I have reached out to the development team with the information you provided. Can I get the app version you all are using as well please. Thank you and I will update as soon as possible. 

125 REPLIES 125
alex_loo
Luminary
Luminary

@Marclee78 wrote:

i fixed 3 days ago, everything working 100% since.


hi @Marclee78 , it would be have 2 weeks for you by now.  Just checking to see if your set up is working 100%?  Especially for geofencing "Automation on arrival", when only 1 of your 2 devices is returning home from outside.

 

Thanks,

Alex

alex_loo
Luminary
Luminary

@alaniz4 wrote:

Got it working, going on 2nd day now. We have two iPhones updated to 18 on Arlo. We deleted all phones from geofencing and reactivated mine. The account is in my email/name. After the second app delete from her phone and re-approving her device after the second time it started working. All this time she has always logged in with my email but this time she logged in with her email (which the approval stated to do). I also approved her for admin rights this time, no sure if that was part of the fix or not.  

Hope this helps someone. 


hi @alaniz4 , has your setup been working 100%, and for how long now?

wondering if you have geofencing for both "automation arrive" and "automation leave"?

Alex

Marclee78
Aspirant
Aspirant

Hi Alex 

Yes all good working exactly as it should. 

Marc

alex_loo
Luminary
Luminary

@alex_loo wrote:

@Marclee78 wrote:

 

Hope this helps, worked for me


 

hi @Marclee78 and thanks for your reply.

 

So are you now back to "99% working fine"? .... with:

  • your master iPhone + master account
  • wife's iPhone + her "invited" account
  • schedules for 2100 and 0700
  • geofencing working: triggers when both iPhones are away
  • geofencing working: trigger when 1 of the iPhones is back home

And this has been fine since you fixed it after iOS 18 upgrade --- which was days or weeks ago?

 

Alex


hi @Marclee78 , understand from message 103 that above has been perfectly working fine for at least 2 weeks.  That's really encouraging.  Do you mind sharing your screens/settings for your setup please?  Just wanna clone yours, to start with.  Thanks mate.

 

Alex

alaniz4
Aspirant
Aspirant

Mine has been working great since my last post. I think it has something to do with my wife logging in under my email like she always had. The only thing I can't seem to get working is notifications. It used to alert when there was a motion or geofencing was activated or deactivated. It doesn't do that no more. 

Marclee78
Aspirant
Aspirant

IMG_3555.jpeg

IMG_3556.png

IMG_3557.jpeg

IMG_3558.png

Here’s some, don’t know if this covers it! I have 3 cameras on the base and a separate doorbell - I get them to do the opposite things when one is in or both out. Example: I’m in on these pictures so doorbell is armed but cameras aren’t. 

StephenB
Guru Guru
Guru

@Marclee78 wrote:

 

Here’s some, don’t know if this covers it! 


You are using the older "Library" interface, @alex_loo is using the newer "Feed" interface.

 

Some of the issues he is concerned about are specific to "Feed".

Marclee78
Aspirant
Aspirant

Really? Everything is up to date, didn’t know there was another interface?

StephenB
Guru Guru
Guru

@Marclee78 wrote:

Really? Everything is up to date, didn’t know there was another interface?


The app has supported two user interfaces for almost 2 years now.  Eventually Arlo will migrate you to the new one. (This is done by changing a back-end account setting).

 

You can force the migration now if you want, but I recommend sticking with what you have until Arlo flips the switch.

Marclee78
Aspirant
Aspirant

I’ve just googled it and it sounds worse if anything, think I’ll leave it how it is!

alex_loo
Luminary
Luminary

@StephenB wrote:

@Marclee78 wrote:

 

Here’s some, don’t know if this covers it! 


You are using the older "Library" interface, @alex_loo is using the newer "Feed" interface.

 

Some of the issues he is concerned about are specific to "Feed".


yes, I was going to say that too.

 

This is my first time seeing the old app.  Apparently I can't clone your setup, @Marclee78  😥

 

Alex

teedup
Star
Star

I still have this issue. Is there a fix?

alex_loo
Luminary
Luminary

@teedup wrote:

I still have this issue. Is there a fix?


(now I learned this 😅)

 

Are you "feed" or "library"?

Alex

AussieRTM1
Star
Star

I also still have this problem with my wife's phone. Only happened after updating to recent versions.  We are both using Version 5.0.5 (8508) and it was happening with the prior Version 5 updates.

 

Worked fine for years and for some weeks now it continues to show "Mode" offline and will not respond for her and will not recognise her under geofencing.

 

Is there a full explanation so it can be corrected?

 

Bob

MichaelT90
Apprentice
Apprentice

Put it this way, I was forfeit upgraded at the end of June, and I've had a ticket open since July and the best advice they can give me is to delete and recreate the automations and see if it works this time... Schedules and geofencing need to be fixed by Arlo developers, until this is changed there is nothing you can do to resolve this issue. 

 

That said I highly recommend you open a ticket, the more tickets open the more they have to listen, as it's a pure statistics game.

alex_loo
Luminary
Luminary

@MichaelT90 wrote:

Schedules and geofencing need to be fixed by Arlo developers, until this is changed there is nothing you can do to resolve this issue. 

 

That said I highly recommend you open a ticket, the more tickets open the more they have to listen, as it's a pure statistics game.


Regarding tickets, can I open a ticket without a subscription?

 

Alex

StephenB
Guru Guru
Guru

@AussieRTM1 wrote:

I also still have this problem with my wife's phone. Only happened after updating to recent versions.  We are both using Version 5.0.5 (8508) and it was happening with the prior Version 5 updates.

 

Worked fine for years and for some weeks now it continues to show "Mode" offline and will not respond for her and will not recognise her under geofencing.

 

Is there a full explanation so it can be corrected?

 


This sounds like she is using a "friend" account.  There is an issue there that Arlo is still investigating.

 

One workaround is for both of you to use the same login (not using the friend account).  Arlo used to limit you to one login at a time, but they changed that some months ago.

MichaelT90
Apprentice
Apprentice

You certainly need an account, regarding a subscription, from what support told me, if you cancel the subscription you're not longer entitled to support and that any tickets will get closed as well as being unable to open new ones... That said, I say try it...

StephenB
Guru Guru
Guru

@MichaelT90 wrote:

You certainly need an account, regarding a subscription, from what support told me, if you cancel the subscription you're not longer entitled to support and that any tickets will get closed as well as being unable to open new ones... That said, I say try it...


If she is using a friend account, then just use the workaround.  There isn't anything support can do until development fixes the problem.

alex_loo
Luminary
Luminary

@Molch wrote:

Hello everyone, my geofencing doesn't seem to be working anymore. I've already tried everything (rebooting the base station, camera, and smartphone) - no success.

 

Does anyone know who can help with this, or if there's a solution for it?


looking back this day 1 message regarding failing geofencing .... and it's now Nov.  We have seen app updates and and updates since.  Yet we haven't heard/seen from ARLO regarding any fix.

 

Any latest to share, @BrookeN ?

 

Alex

MichaelT90
Apprentice
Apprentice

Hi Alex, 

 

Put it this way... I still have a ticket open with them, I think it's been since July, maybe June... It's got a point where they aren't even replying anymore. 

 

The radio silence on this issue speaks volumes imo...

 

 

Michael

alex_loo
Luminary
Luminary

in case anyone here is interested, I am trying some other solution to geofencing myself here .

 

Alex

jbhorton
Aspirant
Aspirant

I am looking into switching systems entirely.  Even if the geofencing functionality returns tomorrow it will be tough to trust Arlo again.  They just haven't been here when we needed them.  All the while, they've been accepting our subscription fees. 

 

If anyone has experience with Ring, let me know.  

MichaelT90
Apprentice
Apprentice

I feel the same.

A family member has ring... It's not fantastic, but as a basic system that's always on its fine.

 

Tbh, this is the issue I find with all systems... The overall quality has become shocking! 

 

My ticket it still open with support, they can't fix the scheduling issue either.

alex_loo
Luminary
Luminary

@jbhorton wrote:

I am looking into switching systems entirely.  Even if the geofencing functionality returns tomorrow it will be tough to trust Arlo again.  They just haven't been here when we needed them.  All the while, they've been accepting our subscription fees. 

 

If anyone has experience with Ring, let me know.  


just curious. Is subscription a must with Ring?