Arlo|Smart Home Security|Wireless HD Security Cameras

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JRod12345
Tutor
Tutor

Just got a notification that the subscription of the Arlo Secure Plan is being increased yet again.  What I find appaling is the fact that the company tries to justify the price increase with all these new features yet the increase for the monthly subscription option is a significant $8/month unless you want to pay for a full year in advance which is what many companies are doing to lock you in.  I remember just a couple of years ago I was paying $9.99/mo which will now be double for the same quality equipment I can get with many of their competitors.  So, what I will do instead is cancel my subscription and trash the cameras and switch to something better and more reasonable priced.  This is not to offer the end users more features but to price gouge and be greedy.

Best answers
  • JamesC
    Community Manager
    Community Manager

    Thank you all for the feedback. On January 3rd Arlo has updated subscription plans and pricing to enhance the Arlo Secure experience, doubling cloud video storage, and making new AI-powered capabilities available to all subscribers in the US. We have simplified into two plans to allow you to easily identify which features are right for your security needs.

    For more information on the new Arlo Secure plans, available now, see https://www.arlo.com/en-us/arlosecure.html

181 REPLIES 181
jam436
Apprentice
Apprentice

I don't care if they do lower the price. I'm already gone.

ARLOdoBETTER
Star
Star
Gonzaman
Aspirant
Aspirant

I star using Arlo 2019 I use to pay !! 3$ (64$ Years} now this is crazy I don't need this new IA technology ,me my mon my family will cancel Subscription , I will go back to videos store more simple no crazy prices NO Subscription!!!

Jim82
Tutor
Tutor

I canceled my Arlo Secure Plan for the same reasons. The price hikes over the past two years have been steep, especially this one, and without meaningful new features to justify the cost just pushed me over the edge. There are plenty of competitors offering comparable or better options at a fraction of the price. Companies that prioritize short-term profits over long-term customer loyalty rarely win in the end.

HarryB358
Aspirant
Aspirant

Not happy with Arlo’s new money grab.  I have had Arlo cameras at 2 locations in 2 different cities.  Prior to having to upgrade to the new app, I could set geofencing so that the applicable system would detect if I were present and switch from “Armed” to “Unarmed”.  With new app, you can only declare 1 geofencing site that controls both locations UNLESS you pay for a second plan at the second location - effectively DOUBLING the monthly cost of having Arlo cameras. Now I have to consider finding a new camera provider that won’t require duplicate monthly plans for multiple geofencing sites.  Very disappointed with Arlo’s money grab. 

Zoolander
Initiate
Initiate

I too had the $12.99 plan. It might not sound like much to some but raising to @$19.99 per mo. for 60days cloud storage (which I won't use) 7 days is more than enough for me. I just wanted simple home security at a decent price!

Consumer-X
Initiate
Initiate

The pricing increases are ridiculous, if not predatory. 

I can dump my current Arlo cameras and buy some new ones for less than the $240 I will pay a year for what I have now. Once I do this, I will never buy any product associated with Arlo.