Renewal is 3 months early

[buggybear]

My auto renewal for a year began 12/31/23 but the renewal is showing on 9/28/24.  I have made no changes to my plan at all in years..  Why am I suddenly losing 3 months that I paid for?  

[BrookeN]

I have created a ticket with support regarding the subscription on your account. They will be reaching out to you as soon as possible. 

[buggybear]

My renewal is still showing Sept 28 can you please correct to Dec 31.  Someone reached out and said it was a glitch and would be corrected but that was over a week ago.  

[BrookeN]

I have reached back out to support to contact you with the resolution. They will get a hold of you as soon as possible. 

[buggybear]

Hi, the renewal date has not been corrected.