Arlo|Smart Home Security|Wireless HD Security Cameras

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FrackingToaster
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Aspirant

I've been signed out of my app for 14 days now. I am not receiving the verification email to login on android app, web browser or apple app. I have gone through every troubleshooting step with a support team member and every app update since has been useless! I am still receiving the billing emails, though, so at least I know I'm being charged for a service I can't use! Also receiving Arlo Support and Arlo Team emails. Why not the verification email? Can anyone suggest something new to try?

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ShayneS
Arlo Moderator
Arlo Moderator

@FrackingToaster 

 

Do you receive an email if you press the forgot password tab and enter the email? 

FrackingToaster
Aspirant
Aspirant

No, I do not receive that email either. I do receive every other email from Arlo just not the important ones.

ShayneS
Arlo Moderator
Arlo Moderator

@FrackingToaster 

 

Can you Pm me with the best contact method for you and I will have someone from the team reach out.

FrackingToaster
Aspirant
Aspirant

I have already spent an hour on hold and 45 mins with one of your support team members, twice.