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Hello, Yesterday our Base Station stopped saving videos to the Library. I saw that this is a reoccurring issues in the last few years. I followed the list of To Dos--reboot, shut off, add again, etc. It caused such a problem it damaged one of our USB-port charging, cameras (VMC2030). We tried add this camera again, but the Base Station won't recognize it now. My spouse has us signed up for a subscription for a while now. Help!!
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@SheilaFr wrote:
Yesterday our Base Station stopped saving videos to the Library. It caused such a problem it damaged one of our USB-port charging, cameras (VMC2030).
Can you explain this bit a bit more? None of the troubleshooting steps you listed require connecting anything to the camera USB port.
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The base station won't pair with the camera anymore.
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@SheilaFr wrote:
The base station won't pair with the camera anymore.
And what does that have to do with the charging port on the camera???
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Nothing is wrong with the USB charging! I was differentiating between the camera that won't pair anymore and the battery-operated cameras we have! The Base Station won't pair with the camera anymore. That's the damage.
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@SheilaFr wrote:
The Base Station won't pair with the camera anymore.
Did you try resetting the camera? You do that by holding down sync until the camera LED blinks amber 3 times (about 15 seconds).
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Yes, we repeatedly followed the steps to pair/sync. Won't do it still.
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@SheilaFr wrote:
Yes, we repeatedly followed the steps to pair/sync. Won't do it still.
Not sure if that included the factory reset or not...
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