Library Issues again with Base Station VMB4500

[SheilaFr]

Hello, Yesterday our Base Station stopped saving videos to the Library. I saw that this is a reoccurring issues in the last few years. I followed the list of To Dos--reboot, shut off, add again, etc. It caused such a problem it damaged one of our USB-port charging, cameras (VMC2030). We tried add this camera again, but the Base Station won't recognize it now. My spouse has us signed up for a subscription for a while now. Help!!

[StephenB]

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@SheilaFr wrote:

Yesterday our Base Station stopped saving videos to the Library.  It caused such a problem it damaged one of our USB-port charging, cameras (VMC2030). 

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Can you explain this bit a bit more?  None of the troubleshooting steps you listed require connecting anything to the camera USB  port.

[SheilaFr]

The base station won't pair with the camera anymore. 

[StephenB]

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@SheilaFr wrote:

The base station won't pair with the camera anymore. 

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And what does that have to do with the charging port on the camera???

[SheilaFr]

Nothing is wrong with the USB charging! I was differentiating between the camera that won't pair anymore and the battery-operated cameras we have! The Base Station won't pair with the camera anymore. That's the damage. 

[StephenB]

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@SheilaFr wrote:

The Base Station won't pair with the camera anymore. 

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Did you try resetting the camera?  You do that by holding down sync until the camera LED blinks amber 3 times (about 15 seconds).

[SheilaFr]

Yes, we repeatedly followed the steps to pair/sync. Won't do it still.

[StephenB]

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@SheilaFr wrote:

Yes, we repeatedly followed the steps to pair/sync. Won't do it still.

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Not sure if that included the factory reset or not...