Subscription still charging?

[GaryNZ]

Hi, I cancelled my subscription to Arlo (Outdoor camera) in July but am still getting charged.  When I log in, it says I have no plan.  But still getting charged and cannot for the life of me get hold of anyone in Support.  Anyone from Arlo listening here?

[JamesC]

GaryNZ,

I have escalated the details you've posted here to the care team. An agent will reach out to you with an update as soon as possible.

JamesC

[BrianHodge]

I actually have the exact same issue Ive been charged 5 dollars a month and haven't had the Arlo since mid July.  When I try to make contact with a chat.  The automated chat tells me im not a important enough customer to speak with a representative.

[JamesC]

BrianHodge,

I've opened and escalated a ticket with the care team to review the status of your account an agent will reach out to you with more information as soon as possible.

JamesC