My Arlo keeps going offline every half hour or so

[roundball]

Immediately following the Secure App update to 6.3.8, I’ve had a strange false problem occur on 3 different cameras now.

Get a message that a camera is not able to recharge its battery.

But the battery icon shows it's full.

And when I click / look at the camera device info, it shows it’s 100% fully charged.

Never had this problem before on any camera over the years.  Now it's happened on 3 different cameras since the 6.3.8 app update.

[roundball]

Well, just installed version 6.6.0…be nice if this finally fixes the cams going off line.

[RTB-oz]

I uninstalled the current Arlo app 6.5.8 on both my iPad and iPhone, rebooted, then installed the new version 6.6.0 on both. Looked promising for a (little) while but sadly, the problem has returned. So, once again, no fix in sight.

[roundball]

With version 6.6.0. I still have cam(s) going off line.

PS:  Knock-On-Wood...hope I don't jinx myself with this:

At least the failures continue to only affect cam(s) on a Base Station.

( WIFI attached cam(s) have not been going offline during the past couple version upgrades )

[roundball]

FWIW, another post-version-6.6.0 failure this AM.

Went to ck all the cams and a Base Station cam was offline.

[RTB-oz]

Yep. I have just been on Arlo support via chat about this topic (for the umpteenth time) explaining that I have done every request for troubleshooting they requested and the problem still persists. When I try accessing my cameras and base station via the web browser my.arlo.com, the problem does not exist (at least not so far). I told the agent that surely this is conclusive proof that the problem lies in the app, given the problem doesn’t occur in my.arlo.com! They said they will escalate this but I think we might be waiting a long time based on past experience with Arlo support….

[Angela706]

I feel ya on that cause that’s what they told me too it’s in the app that has the bug but they just don’t seem to be able to find it I guess