Latest Secure App Version 6.3.8 issue

[roundball]

Immediately following the Secure App update to 6.3.8, I’ve had a strange false problem occur on 3 different cameras now.

Get a message that a camera is not able to recharge its battery.

But the battery icon shows it's full.

And when I click / look at the camera device info, it shows it’s 100% fully charged.

Never had this problem before on any camera over the years.  Now it's happened on 3 different cameras since the 6.3.8 app update.

[RTB-oz]

I see 6.5.0 has just been released so I immediately updated, hopeful that this bug will be finally resolved. But alas and very disappointedly, this bug remains, to continue to annoy us.

[ShayneS]

@RTB-oz

Thanks for the update! I’ve been following up and the latest information is still pending. I’ll be sure to let you know as soon as I receive any new details.

[roundball]

@RTB-oz 

Same here...noticed that 6.5.0 was available, updated the App, rebooted.

My first reaction was that quickness seemed a little improved towards normal again and I had no cameras showing off-line.

Then checked again 30 minutes later and all cameras were off-line !!!

PS: don't know if the Community Email Notification feature has finally been turned back on permanently, but to my surprise at least I received an Email about your post.

[ShayneS]

Hi @roundball 

Yes, the emails have resumed and you should now receive replies by email if you have the oprtion enabled. I will be updating any threads with reports of users not receiving the emails.