My Arlo keeps going offline every half hour or so

[roundball]

Immediately following the Secure App update to 6.3.8, I’ve had a strange false problem occur on 3 different cameras now.

Get a message that a camera is not able to recharge its battery.

But the battery icon shows it's full.

And when I click / look at the camera device info, it shows it’s 100% fully charged.

Never had this problem before on any camera over the years.  Now it's happened on 3 different cameras since the 6.3.8 app update.

[RTB-oz]

I see 6.5.0 has just been released so I immediately updated, hopeful that this bug will be finally resolved. But alas and very disappointedly, this bug remains, to continue to annoy us.

[ShayneS]

@RTB-oz

Thanks for the update! I’ve been following up and the latest information is still pending. I’ll be sure to let you know as soon as I receive any new details.

[roundball]

@RTB-oz 

Same here...noticed that 6.5.0 was available, updated the App, rebooted.

My first reaction was that quickness seemed a little improved towards normal again and I had no cameras showing off-line.

Then checked again 30 minutes later and all cameras were off-line !!!

PS: don't know if the Community Email Notification feature has finally been turned back on permanently, but to my surprise at least I received an Email about your post.

[ShayneS]

Hi @roundball 

Yes, the emails have resumed and you should now receive replies by email if you have the option enabled. I will be updating any threads with reports of users not receiving the emails. 

[RTB-oz]

I noticed 6.5.2 was released today. Alas again, the “going offline” cycle bug remains unsolved in that latest update, both on my iPhone and iPad.

[roundball]

@RTB-oz 

Same here...and it's actually worse.

At times of past failures, it used to be that a camera or two would be "off line".

But now with the latest version problem, all cams are offline at a given failure point, and stay offline for a noticeably longer period of time.

One time was so long that I closed the UI App, waited a bit, then opened the App again.  The cams all came back to life, but I don't know if closing / opening the App had any effect or if whatever causes the problem had finally just got working again.