How to switch from 3-month trial to plan already purchased

[hadfield]

I purchased an Arlo Essential Spotlight camera on or about 17 May and immediately purchased a Smart Single-Camera subscription. I then set up the camera and discovered that it had a 3-month trial. (From other posts on this forum I see that I am not the only person to make this mistake.) I decided that at 4.99 NZD per month it wasn't worth cancelling the subscription during the trial. The trial is now near its end and I want to move the camera to the subscription (which I have just upgraded to a Secure Single-Camera plan). How do I do this? There is a Manage Cameras dialog which advises me to "Drag a camera here to include it in your plan" but my attempts to drag the camera have no effect on a Windows PC (Firefox or Chrome) or on the mobile app. An enquiry via Live (sic) Chat two days ago has produced an email with a case number but no other response so far. Surely it can't be very hard but I need a human to tell me how.

[StephenB · Accepted solution]

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@hadfield wrote:

There is a Manage Cameras dialog which advises me to "Drag a camera here to include it in your plan" but my attempts to drag the camera have no effect on a Windows PC (Firefox or Chrome) or on the mobile app. 

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Cancel the trial, and that will put your camera into the "no plan" list.  Then you can drag the camera to your paid plan.

[hadfield]

Thank you. Such a simple solution, but nothing I read from Arlo gave me confidence that this would work.

[hadfield]

Actually, a slight correction: cancelling the trial caused my camera to move immediately to the existing subscription. I didn't have to drag it.