Cannot log in to my arlo secure app

[Oljordan]

Hi

I'm using a Samsung S22 ultra and my arlo secure version is 4.0. 4.28512

I tried this morning to log in to my app but I can't. 

When I fill my email and Pwd nothing happens. 

I reset my Pwd but still nothing. 

Thank you for your help 

[ShayneS]

Can you try the latest version of the Arlo app 4.1? 

Thanks 

[Oljordan]

Hi

I already did the update yesterday but I stii have the issue 

[ShayneS]

What happens when you press login after entering Email/Pw manually? DO you have a screenshot of the error message? 

[Oljordan]

I fill my login / pwd manually

When i press connect i have the loop in the middle saying it's working and then few sec it comes back to the login portail

You can find a video of my issue there : 

https://drive.google.com/drive/folders/1QnPctXGLcv_CQMNuALrElV1j-s6H9XCP?usp=share_link

[ShayneS]

Thanks, I informed the dev team and I will provide ore info as soon as possible?

Are you able to access the web portal for the time being?

[Oljordan]

Yes

I can log the my web portal and have access to my cameras.

But with the app no

[ShayneS]

The team is investigating the provided log.

[Oljordan]

Hi ShayneS

I just got an update from Samsung. 

Now I'm on OneUI 5.1

Unfortunately I still have the issue. 

[ShayneS]

Thank you for the update, I added that info for the Dev team. 

[Oljordan]

Hi ShayneS

For the records I have also a Samsung S23 Ultra.

I made a fresh install of Arlo app and I have the same issue. 

Do you have any news from the dev?

Thank you 

[Oljordan · Accepted solution]

Hi there

Issue has been solved !

I had to log in to the arlo web portal and modify the 2FA verification method.
The 2FA was selected on my previous phone model and not my email.
I selected the email and then i could log in with the app and confirm my new phone as a secure device.

now it's working.

Thanks to all of you who helped me

regards

[ShayneS]

Thank you for the update, I'm glad to hear it's working.