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Hi
I'm using a Samsung S22 ultra and my arlo secure version is 4.0. 4.28512
I tried this morning to log in to my app but I can't.
When I fill my email and Pwd nothing happens.
I reset my Pwd but still nothing.
Thank you for your help
Solved! Go to Solution.
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Hi there
Issue has been solved !
I had to log in to the arlo web portal and modify the 2FA verification method.
The 2FA was selected on my previous phone model and not my email.
I selected the email and then i could log in with the app and confirm my new phone as a secure device.
now it's working.
Thanks to all of you who helped me
regards
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Can you try the latest version of the Arlo app 4.1?
Thanks
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Hi
I already did the update yesterday but I stii have the issue
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What happens when you press login after entering Email/Pw manually? DO you have a screenshot of the error message?
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I fill my login / pwd manually
When i press connect i have the loop in the middle saying it's working and then few sec it comes back to the login portail
You can find a video of my issue there :
https://drive.google.com/drive/folders/1QnPctXGLcv_CQMNuALrElV1j-s6H9XCP?usp=share_link
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Thanks, I informed the dev team and I will provide ore info as soon as possible?
Are you able to access the web portal for the time being?
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Yes
I can log the my web portal and have access to my cameras.
But with the app no
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The team is investigating the provided log.
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Hi ShayneS
I just got an update from Samsung.
Now I'm on OneUI 5.1
Unfortunately I still have the issue.
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Thank you for the update, I added that info for the Dev team.
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Hi ShayneS
For the records I have also a Samsung S23 Ultra.
I made a fresh install of Arlo app and I have the same issue.
Do you have any news from the dev?
Thank you
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Hi there
Issue has been solved !
I had to log in to the arlo web portal and modify the 2FA verification method.
The 2FA was selected on my previous phone model and not my email.
I selected the email and then i could log in with the app and confirm my new phone as a secure device.
now it's working.
Thanks to all of you who helped me
regards
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Thank you for the update, I'm glad to hear it's working.