Arlo Doorbell 2nd Gen not playing live video in app

[JohnBdot]

Is Arlo down again? I always get the generic “an error has occurred” error message when trying to log into Arlo Secure.

[John8888]

I have 3 essential cameras and I am having the same issues.  No recording or live video.

[ant]

My Arlo Pro 2 cameras, with strong connections, take a long time to start manual live videos and still no motion detected recordings showing up in my Library.

[ant]

Manual live video feeds should work now, but they are slow to start with my Pro 2. Automatic motion detected videos still do not show up in my Library list.

[MattFri]

When I try to watch live video in app (iPhone) it doesn't work. It just gets stuck on the loading circle. Doorbell camera is up to date. App is up to date. It works on the web browser. Im also not sure if it is recording events on my feed. Unless the button is pressed on the doorbell. 

[TacoTuesday]

It appears to be working now. Outage was about 3-4 hours. 

[JamesC]

I've received information that the development team has resolved some issues that should alleviate the symptoms being discussed here.

We should start seeing improvements within the next 15-30 minutes. I will keep you updated.

JamesC

[ant]

Thanks for the updates, JamesC. Will we still be getting our recent cloud video recordings from the outage? Or are those gone? 😞

[JamesC]

Unfortunately, any motion that was missed during this period can not be restored.

JamesC

[ant]

Darn. 😞 

[JamesC]

This issue should now be resolved. Please let me know if you continue to experience any issues with live streams or recordings.

JamesC

[phasenjager]

I am getting recordings now, but Smart Notifications (such as People) are not working. I just get generic "Motion" notices and recordings.

[Bnorr91]

I’m not getting notifications for motion. And vehicles and people are not recognized as such, they are just recognized as “motion” and activity zones do not seem to be working.

[RFlo]

I've had this Arlo system at my Airbnb in another town for 5 years with almost no problems. In the last 24 hours I've noticed that on the device page when clicking the 'play' button in a window it shows the 'stop' button and says "connecting" with the rotating circular arrow icon but then goes right back to the 'play' button.

I restarted the hub multiple times, and can see the last feed video, but the app only connects to random cameras (I have 5) and then only occasionally.

The strange thing is, I can see all the camera live feeds in the Samsung SmartThings app (which is connected to the Arlo app). And it took me a while to figure out that the system had defaulted to home-armed and I had a heck of a time getting it changed to 'away-armed'. Is there some new screwed-up update that has broken our ability to monitor our cameras? Is this some upgrade scam to get everyone who has an older box to buy a new one? Because I'll go to a different company before I'll be extorted.

[KKS-Col]

I seem to be back and able to see live streaming at 4:55pm Mountain Time.

[SergeyJ]

I am on iOS and it seems still broken for me. Live feed connecting forever. And camera feeds just display error, and camera settings say "Label" and on second line "Label.

Update: Looks like I needed to log out of my account on the app and log back in. That fixed it for me.

[ant]

The issues were fixed according to JamesC's posts. Also, the online cloud recordings couldn't be recovered. See https://community.arlo.com/t5/Arlo-Pro-2/Is-Arlo-having-outages-right-now/td-p/2464196 for the details.

[TropicalStorm]

No Feed. No recordings still

[Pachuca82]

Same here no feeds or recording at all.

its been Down all day long

[Nif1110]

Experiencing error messages when trying to access the app from a new phone. Help please. 

[lgroat]

I was logged out last night and receive a server timeout or another error message every time I try to login. What is the status?  There does not seem to be any other way to contact customer support.

[Lucas_Young]

It doesn’t look like a full global outage for Arlo at the moment. Its official status page shows all systems operational. status 

However, since you’re seeing issues (no recordings, “Connecting…” on live view), it’s possible there’s a regional, account‑specific, or device‑specific problem. Here are two useful next steps:

• Check your hub/base‑station firmware and app version—make sure everything is updated.

• Try logging into your account from a different network (mobile data) to isolate WiFi or local network issues.

If things don’t improve, contact Arlo Support with your account ID, region, and time of the problem so they can check backend logs.

[RB52]

My App is doing the same thing, hopefully it’s resolved soon.  

[klhblc]

When I went to get on my app this morning, I was logged out or so it said. I’ve tried to log back in and it just says “an error has occurred. Please try again.” I’ve restarted my phone and uninstalled and reinstalled the app. I get the same error message when I try to reset my password. 

[Denadee]

I can’t login. My email address isn’t accepted. 

[slynnbrown]

Today November 18, 2025, I am unable to even login to my Arlo account. I've tried multiple devices and none work. I have a paid subscription and I can't even access support by chat. Is there another outage? When will I be able to log into my account again?