Arlo Secure login issues

[JohnBdot]

Is Arlo down again? I always get the generic “an error has occurred” error message when trying to log into Arlo Secure.

[BrookeN]

This should now be resolved. Can you please try logging in again?

[klhblc]

Mine is working now thank you 

[BrookeN · Accepted solution]

This should now be resolved. Can you please try logging in again?

[Samkhongmuk]

Logged in and one of the issues is still there. Everything is still offline.. Even the base station.. 

 

[JohnBdot]

I can log in now. Thank you.

[BrookeN]

This should now be resolved. Can you please try logging in again?

[BrookeN]

This should now be resolved. Can you please try logging in again?

[Cliffmc]

Yes! Notifications are also now up and the app shows normal functionality.

thanks!

[RipSmith]

I am successful in logging in online via Chrome.  My app will still not log in.  I still get the Error while JSONSerialization

[RipSmith]

I closed my phone app.  Reopened it and tried to log in.  No longer getting JSON error, but just get "An error has occurred. Please try again." in a red banner at the top.  Only phone app is having the issue.  Able to build my dashboard on Chrome and see the cameras fine.

[BrookeN]

Reset the basestation and see if that resolved the behavior you are seeing.

[jherschk]

I don’t have a new phone but having issues all morning. First it said that my email and password not correct and when I tried to forget password it says wrong country. Deleted and downloaded app again and it allowed me to forget password but right back to incorrect email and password

[StephenB]

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@RipSmith wrote:

I closed my phone app.  Reopened it and tried to log in.  No longer getting JSON error, but just get "An error has occurred. Please try again." in a red banner at the top.  Only phone app is having the issue.  Able to build my dashboard on Chrome and see the cameras fine.

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Is the phone connected to your home wifi?

CloudFlare is still reporting some issues with their service (and I believe Arlo does use CloudFlare)

[BrookeN]

@jherschk the login issue is resolved. However, it sounds like you maybe having a different situation. Can you see if you are able to log into the web browser?

[Cliffmc]

I’m guessing this was part of this morning’s Cloudfare outage. 

[RipSmith]

yes, connected to home wifi.  It is now working though.