Arlo Secure - cannot subscribe website and support giving me the run around....

[Gorvea]

Had my Arlo Ultra 2 (4 x cameras) Arlo doorbell for a week now and cannot get any sort of recordings, I have tried buying a subscription but either get errors or a website runaround asking me to log in, then buy then page not found. Tech support was not sympathetic and fobbed me off so I raised a complaint, Chap was helpful but unable to resolve issues. 

IF I just know where the problem lay, I have tried a VPN to alter my IP but all to no avail. I even got my account deleted and started from scratch.... Starting to lose patience - next visit is Trading Standards and a flamed review on Amazon and facebook - this isn't the product or the company I wanted to buy into - my second Alro (starting with the Pro) and my last!

[Gorvea]

I agree, its just an admin issue but has persisted as such for ages now... I was at first furious, then disappointed and frustrated - now I'm just resigned to this type of discriminatory practice from US companies...

[StephenB]

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@Gorvea wrote:

now I'm just resigned to this type of discriminatory practice from US companies...

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FWIW, people in US territories (like Puerto Rico) also can't get subscriptions.

Not sure if the issue with Jersey is purely administrative - relevant law does vary by country, which is why Arlo doesn't offer subscriptions everywhere.  Reviewing the relevant laws likely involves a fair amount of work/expense (and might require contracting with local counsel).  Whatever the reason, I certainly get the frustration.

[Builder01]

Hi, did you ever manage to get this sorted?

I’ve just bought 3no pro4’s and can’t seem to subscribe- also in Jersey!

Had a nightmare with an expensive Nest camera failing, Nest/ Google refused to recognise Jersey to ship a warranty replacement to.

Thought I’d try Arlo after reading reviews - and now I can’t use them properly!