Friggin app stuck on logo screen for weeka

[Nik76]

Arlo app stuck on logo. iOS 16.2 Tried rebooting uninstall reinstall offload app reset network settings. The thing does not load at all

i spent over 1000 bucks on all the arlo devices. What kinda crap is this?

[StephenB]

Try restarting the phone and putting it in airplane mode.  Launch the app, and then take the phone out of airplane mode after you get the internet connection error.

[22CN]

Hello!

I have an invited member of my Arlo whose app freeze. She is overseas and until a week ago Arlo app stopped working properly for her - after being all good for 2 months. 
She can log in, and then the screen stays on the logo with all blue background. Nothing happens after that. 
She tried uninstalling and reinstalling, turned off and on the iphone. Deleted all the traces of the app from the Setting - iPhone storage and then reinstalled…. Still the same. 
Same on her tablet. 

I sent her a new link with another email address, still doesn’t work. 

Can anyone help please?

[JMK01]

My phone 12 pro max, but I have same exact issue started last night. I have to use ipad while in a home.

[JMK01]

Yes. I use iPhone 12 Pro Max and just started last night. Only ipad works now.

[StephenB]

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@JMK01 wrote:

Yes. I use iPhone 12 Pro Max and just started last night. Only ipad works now.

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Did you try the workaround?

1. Restart the phone
2. put it into airplane mode
3. launch the app, and wait for the internet connection error
4. take the phone out of airplane mode, and log in.

[JMK01]

Thank you! I read all messages and followed different ways but it never worked. But I did follow what you recommended, then it worked! Now I can monitor around house and chickens😆 Have a wonderful day! 

[ShayneS]

Does this issue still occur with the latest version of the Arlo app 4.3.5?

[9213rocko]

I just had the same problem. Thank You for this information. It worked.

[ShayneS]

Does this issue still occur with the latest version of the Arlo at 4.5?

[tkcham1963]

I have always had the arlo app on my Iphone until last  week.  All that comes up now is the blue screen with the arlo logo at the top.  It will not move off of this.  I have deleted the app and added it back and still the same thing.  Went to the ATT store and they couldn't help me and said to contact Arlo.

[StephenB]

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@tkcham1963 wrote:

All that comes up now is the blue screen with the arlo logo at the top.  It will not move off of this. 

---

Try this:

1. restart the phone
2. put it into airplane mode (disabling both wifi and mobile data)
3. launch the app and wait for the internet connection error
4. take the phone out of airplane mode

You should then be able to log in.

[StephenB]

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@tkcham1963 wrote:

I have always had the arlo app on my Iphone until last  week.  All that comes up now is the blue screen with the arlo logo at the top.  

---

Try this:

1. restart the phone
2. put it into airplane mode (disabling both wifi and mobile data)
3. launch the app and wait for the internet connection error
4. take the phone out of airplane mode

You should then be able to log in.

[tkcham1963]

Unfortunately didn't work.  I turned off the phone.  Turned it on.  Put on airplane mode.  When I tried to download the arlo app it said I needed to turn on wifi.  I did that.  Reinstalled the app and it's doing the same thing.  Just doesn't make sense.

[StephenB]

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@tkcham1963 wrote:

Unfortunately didn't work.  I turned off the phone.  Turned it on.  Put on airplane mode.  When I tried to download the arlo app it said I needed to turn on wifi.  

---

I didn't say download the app in airplane mode.

Try the procedure again, with the app installed, making sure both wifi and mobile data are disabled when you launch the app.

[tkcham1963]

OMG!!!  It worked!  Thank you SO much.  This has been beyond frustrating and sounds like it was happening to alot of people.

Thank you again!

[stchandl]

This solution worked for me.

[ScottCrooker]

As of today, Has this solution stopped working?

[ScottCrooker]

yes, the resolution in this tread not working for me. 

[7202Caon]

I did all these but it still same with blue screen and house icon.

[bbaabb]

YES!!!& on 7/3/2023

[7202Caon]

Yesterday I tried it but didn't work.

Today I tried it and worked as before. It seemed to be OFF for a while. My iPhone is iPhone12.

I did as follows;

Airplane mode to ON and I also set WIFI to OFF manually.

Wait for the error (internet connection error) and an error display disappeared quickly.

Turned off Airplane mode and WIFI to ON.

Now the display shows login screen so I was able to login.

It's working since I logged in.