ARLO SMART - How can I check the battery strength?

[Hinch]

My device seems to keep going offline, giving me the message " Your Arlo device appears offline".
Is there a way I can check how much battery strength it has?  I have an internal battery, that is plugged into outlet power.

[StephenB]

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@Hinch wrote:

My device seems to keep going offline, giving me the message " Your Arlo device appears offline".
Is there a way I can check how much battery strength it has?  I have an internal battery, that is plugged into outlet power.

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What device do you have?

[Hinch]

ARLO Smart

[StephenB]

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@Hinch wrote:

ARLO Smart

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That is not a device, it is an old subscription plan.

What device is going offline?  A camera?  A base? Either way, what model.

[Hinch]

I think the issue is that wifi service is not good on that side of the house.  I took the camera inside the house and it worked fine, and then I could see the battery strength through the app

[StephenB]

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@Hinch wrote:

I think the issue is that wifi service is not good on that side of the house.  

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Often that is the case.

[Hinch]

Thank you for the education that "Smart" is my subscription plan.
I have an ARLO GO outdoor camera.
VML4030-1VZNAS – Arlo GO Mobile HD Security Camera

[StephenB · Accepted solution]

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@Hinch wrote:

I have an ARLO GO outdoor camera.
VML4030-1VZNAS – Arlo GO Mobile HD Security Camera

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That connects using mobile data - and doesn't use your wifi.  Verizon is the service provider in your case.

There could still be a cellular dead spot there.  If you have a Verizon phone, you could check your mobile data at the same location as the camera.