Upgrade the app and FIX CVR

[Jonjonajamieson]

The app is incredibly frustrating to use to view CVR playback. It baffles me that we pay £70 a year and I can barely view any pass recordings without the app either freezing or crashing. 90% of the time all u see is a black screen.

My download is 250mbps and 20mbps upload.

[JamesC]

Jonjonajamieson,

Is this only occurring when you use the mobile app (iOS or Android)? Do you experience the same behavior when using the web client?

JamesC

[Jonjonajamieson]

Never used the web client not sure why I would use that when it’s soo much quicker to go on the app?

[jguerdat]

It's a testing procedure. If things are fine with the browser, that helps nail down where the problem lies.

[JamesC]

A firmware update for Arlo Q/Q+ was released recently. This firmware update addressed several bugs that could result in the behavior being discussed here. Check your Arlo Q/Q+ firmware version to be sure you are up to date with the latest version: Firmware Release Notes

If you are still experiencing an issue please contact the Arlo Support Team and open and case.

JamesC