Arlo|Smart Home Security|Wireless HD Security Cameras

Upgrade the app and FIX CVR

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Apprentice
Apprentice
The app is incredibly frustrating to use to view CVR playback. It baffles me that we pay £70 a year and I can barely view any pass recordings without the app either freezing or crashing. 90% of the time all u see is a black screen.

My download is 250mbps and 20mbps upload.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
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Community Manager
Community Manager

Jonjonajamieson,

 

Is this only occurring when you use the mobile app (iOS or Android)? Do you experience the same behavior when using the web client?

 

JamesC

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Apprentice
Apprentice
Never used the web client not sure why I would use that when it’s soo much quicker to go on the app?

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Guru Guru
Guru

It's a testing procedure. If things are fine with the browser, that helps nail down where the problem lies.

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Community Manager
Community Manager

A firmware update for Arlo Q/Q+ was released recently. This firmware update addressed several bugs that could result in the behavior being discussed here. Check your Arlo Q/Q+ firmware version to be sure you are up to date with the latest version: Firmware Release Notes

 

If you are still experiencing an issue please contact the Arlo Support Team and open and case.

 

JamesC