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Arlo Q - missing footage

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  • ‎2018-02-26 01:40 PM
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BlckMrkt
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‎2018-02-26 01:40 PM

I'm using an Arlo Q to monitor the production floor at my company, and I have been having some problems with missing footage. Just the morning I've got about 10 minutes with no footage, and when I try to play it back, I got this error:

 

"201, Unable to load stream or clip file, HLSError(code/url/msg)=6/https://arlocvr-z2.s3.amazonaws.com/ed43462c_ceba_4d29_b76f_58665e436987/6JKYFY-336-30443259/4SS177S... parsing fragment, no tag found, clip: '[Clip] 'https://arlocvr-z2.s3.amazonaws.com/ed43462c_ceba_4d29_b76f_58665e436987/6JKYFY-336-30443259/4SS177S...''"

 

Other instances of this occuring have resulted in missing footage, sometimes an hour of footage or longer!

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jguerdat
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‎2018-02-26 05:03 PM

Does this happen with both the app and a computer browser?

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