Also, just wanted to be clear here, the Arlo App on my Fire Phone works fine. Even the 2-way talk feature works on my Fire Phone. Just can’t get notifications. Very weird. So I have a phone that’s works with 2-way talk, but can’t get notifications and I have another phone and iPad that gets notifications but no 2-way talk.
Does NETGEAR CARE ONCE THE SALES WAS MADE?
i had three friends that were using me before they purchased, they will not buy till fix is done.
I’m not happy about this either but I’m assuming Netgear is waiting till 11.4 is released which should resolve this. I’ve been very happy with my Q until this. I hope this will not repeat with the next iOS update. And if anyone from Netgear support is reading these posts you really should be posting an update to the status of this. If I were considering a purchase I’d be looking elsewhere by now. Makes me question my plan to purchase an Orbi router. I’ve been following that thread also.
It is debateable if Apple or Arlo bricked it, but in my case it happened as soon as I updated my iPhone 6 to IOS 11.3. I am patiently waiting a fix as I have had no problems out of my Arlo cameras for 3 years except for this bug.
BTW, I just purchased and installed the Orbi system and it is awesome.
I bought 5 Arlo Q’s four weeks ago but didn’t keep the boxes. Best Buy won’t take them back. This really sucks - not even the courtesy of status updates. Horrible customer service.
Put another one in the me-to column. Works fine using an iPhone 6 runniung 10.3.3, but my iPhone X running 11.3.1 does NOT work. Makes me upset spending the amount of money on an Arlo system and having a key feature not work, or I should say stop working. The cheap Wyze Cam v2's work perfectly with push-to-talk. I expect more from Netgear. Like others, I will think twice about purchasing other Netgear products. I already canceled an Orbi system for two homes. Come on Netgear, talk to us at least.
Yeah,. this we apologize for the inconvenience stuff doesn't exactly resolve much. Same with the ol engineering staff is working to resolve the issue. Really? Netgear needs to stop claiming this is a feature and start from scratch or do something to try to keep the customers that haven't already gone elsewhere. My engineering staff will be working on a refund
One would think they would send out an explanation email like they did for when they had the system down for 5 minuets the other night. Very frustrating.
Purely speculation on my part but I believe iOS 11.4 is imminent. There will also be watch and tvOS releases as well. That should resolve our problems here. But you are correct, the lack of response from Netgear is not what I would term good customer service. At a bare minimum an email should be sent out advising those who have yet to update to 11.3 to not do so.
However since other camera systems, Wyze has been mentioned, were not affected by this, there should have been some clue by now as to what the fallibility is in the Netgear app. There will be future iOS updates, this should not happen again. I’ve always admired the Netgear products I’ve used but the push to talk feature was at least 50% of the reason I bought the camera and has left me looking at alternatives for future product purchases.
I did the update to 11.3.1. No change. Arlo push to talk still not work. There was no Arlo updated App though. Perhaps one is coming?
This is is terrible.
do yourself a favor--just pickup an Amazon Cloud Cam--it works perfectly, out of the box with about 4 minutes of setup and a fraction of the price
the pricepoint of this product is insane relative to the support and sense of urgency around this issue--major selling point but it doesn't work.
I've read through all of the threads regarding the issue of being unable to speak to anyone using a mobile phone. I believe all of these were from 2017 and the only actionable advice I found was to delete the Arlo app and reinstall it. I've done that and I still have the issue. This fails regardless of using my home WiFi network or on a full cellular signal w/o WiFi. Two-way conversation works fine when using my Chrome browser on my laptop.
Here are the details:
Arlo 2 Pro
iPhone 7 IOS 11.3.1
Audio is enabled on all cameras
Audio speakers are at 100% on all cameras
Audio on the iPhone is at 100%
Microphone is allowed on the iPhone for Arlo
In the Arlo app: Microphone is on, search and Siri is on, Notifications are on (all), Background app refresh is on, cellular data is on.
Selecting Live on the camera and then clicking microphone and holding the button to speak does not allow the listener to hear me. I can hear them.
Any advice would be greatly appreciated.
Two days in a row got calls from supervisors at Netgear support. No answers, will not provide refunds, no estimates on a fix. This has been over a month now.
If you are reading this board and considering an Arlo camera and you need push to talk with an Apple device - don’t buy Arlo!!!!!
Yeah, I'd say poor support but more like non-existent. Now looking for 4 more cameras. Can't believe Netgear doesn't even send out an email. Even if it's bs like the way they continue to sell the Q with push to talk. What a waste of money. Good thing is their "Engineering Department" is working on it. I'm starting to think there is no such department
Does anyone know what I'm doing wrong? My push to talk works when I log into my account through my laptop but it doesn't work on my phone app. App, device's firmware and iPhone 8 plus are all up to date. I can hear audio from the camera to my phone but when I hold the talk button, my voice can't be heard through the camera. I need it to work on my phone - it's more convenient than logging into my laptop and speaking through there. Someone please help!
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