Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q-New unit would not download FW, now won't boot

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JoePrice
Aspirant
Aspirant

New unit....tried to update firmware and it never completed.  Now it wont boot even after reset and leaving plugged in over night.  any suggestions?

Model: VMC3040 | Arlo-Q HD with Audio
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jguerdat
Guru Guru
Guru

How did you reset? Try 2 things - remove it from Settings, My Devices as well as holding the reset button for 60 seconds.

JoePrice
Aspirant
Aspirant

thanks...I had tried that.  It actually showed up and didn't complete updating and lost contact with router.  I removed everything as you suggested, then it hasn't booted back up.  Thanks for suggesting.

jguerdat
Guru Guru
Guru

Swap at the store if new enough or open a case with support here.