my Arlo Q will not connect to my wifi

[Lilly2018]

Does anyone have a solution to this issue.  customer support is zero at Arlo so I have to ask the community.  my wifi password does NOT have special characters, I am using the new Arlo app.  the camera chimes but then can't find my iPhone which is right next to the camera.  I had this issue when I first bought the camera and now I have changed internet providers and the problem has resurfaced.  any help is appreciated.

[TomMac]

I would attempt same on the web access  with https://my.arlo.com

[TomMac]

Also, is it possible to test on another network to narrow down if camera or network

[Lilly2018]

that didn't work either; it timed out just like on my iPhone.

[Lilly2018]

this isn't possible; I have only one network I trust.  I think it's the camera. It's garbage.

[Lilly2018 · Accepted solution]

It seems like user error on my part.  I was entering my wifi incorrectly; should have been all caps but I was using some lower case letters as well.  I think that was the issue.