Why isn't 5V power to Arlo Q working?

[Malmokalle]

I have my camera 6 m from the power supply which is an USB charger (5V/2,1A). The cable dimension is AWG 20 and a use only +5V and 0V. In this case the camera doesn´t work.  Anyone who knows why?  

PS

If I connect with a short standard USB cable it works fine.

[ShayneS]

Hi @Malmokalle

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Malmokalle]

Ok, will do that. Thanks!

[Malmokalle]

I asked, but the answer was that it was not an "Arlo issue" because I don`t use a Arlo standard cable.☹️🙄