Arlo|Smart Home Security|Wireless HD Security Cameras

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Lilly2018
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Does anyone have a solution to this issue.  customer support is zero at Arlo so I have to ask the community.  my wifi password does NOT have special characters, I am using the new Arlo app.  the camera chimes but then can't find my iPhone which is right next to the camera.  I had this issue when I first bought the camera and now I have changed internet providers and the problem has resurfaced.  any help is appreciated.

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Lilly2018
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It seems like user error on my part.  I was entering my wifi incorrectly; should have been all caps but I was using some lower case letters as well.  I think that was the issue.  

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TomMac
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I would attempt same on the web access  with https://my.arlo.com

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Morse is faster than texting!
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TomMac
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Also, is it possible to test on another network to narrow down if camera or network

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Morse is faster than texting!
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Lilly2018
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that didn't work either; it timed out just like on my iPhone.

Lilly2018
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this isn't possible; I have only one network I trust.  I think it's the camera. It's garbage.

Lilly2018
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It seems like user error on my part.  I was entering my wifi incorrectly; should have been all caps but I was using some lower case letters as well.  I think that was the issue.