Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Device not being detected for Arlo Q

I recently had to unplug and move my Arlo Q camera and now it won’t resync and the app won’t discover it. I’ve tried numerous times over the past week. The first time, everything was fine and now, nothing. It’s not shown anywhere on the app, I follow the steps, have unplugged it and plugged it back in. Just really frustrated as I’ve only had it a month and it’s the only camera I have.

Thanks for any suggestions.

Model: VMC3040|Arlo-Q HD with Audio
Message 1 of 5

Accepted Solutions
Master

Re: Device not being detected for Arlo Q

Factory reset. Press the reset button until the camera clicks and the LED flashes amber.  Sync again normally.

 
 
Message 2 of 5

All Replies
Master

Re: Device not being detected for Arlo Q

Factory reset. Press the reset button until the camera clicks and the LED flashes amber.  Sync again normally.

 
 
Message 2 of 5
Aspirant

Re: Device not being detected for Arlo Q

Thanks! I see a reset hole, or something, but no button...?

Message 3 of 5
Master

Re: Device not being detected for Arlo Q

Inside the hole is a button. Use the end of a paperclip.

Message 4 of 5
Aspirant

Re: Device not being detected for Arlo Q

This fixed it! Thank you so much!
Message 5 of 5