Arlo|Smart Home Security|Wireless HD Security Cameras
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B_Boyce
Aspirant
Aspirant

I recently had to unplug and move my Arlo Q camera and now it won’t resync and the app won’t discover it. I’ve tried numerous times over the past week. The first time, everything was fine and now, nothing. It’s not shown anywhere on the app, I follow the steps, have unplugged it and plugged it back in. Just really frustrated as I’ve only had it a month and it’s the only camera I have.

Thanks for any suggestions.

1 ACCEPTED SOLUTION

Accepted Solutions
Streak2
Master Master
Master

Factory reset. Press the reset button until the camera clicks and the LED flashes amber.  Sync again normally.

 
 

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4 REPLIES 4
Streak2
Master Master
Master

Factory reset. Press the reset button until the camera clicks and the LED flashes amber.  Sync again normally.

 
 
B_Boyce
Aspirant
Aspirant

Thanks! I see a reset hole, or something, but no button...?

Streak2
Master Master
Master

Inside the hole is a button. Use the end of a paperclip.

B_Boyce
Aspirant
Aspirant
This fixed it! Thank you so much!