Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Arlo Q (VMC3040) won’t discover

Bought Arlo q for daughter for Xmas as baby monitor. I tried it at my home and it worked. She tried to set it up at her house and can’t get it to discover device. Comes on with solid blue light. We have tried all the suggestions but won’t show up on app or WiFi settings.  She bought two inexpensive cameras and they worked immediately. Very frustrating. 

Model: VMC3040|Arlo-Q HD with Audio
Message 1 of 9
Guru

Re: Arlo Q (VMC3040) won’t discover

You can't sync a camera that's already synced in your account. emove it from your account and hold the reset button on the camera until the camera clicks and the LED flashes amber. Then she has full access.

Message 2 of 9
Aspirant

Re: Arlo Q (VMC3040) won’t discover

It worked for about 30 minutes. It disconnected and light went to steady purple/pink. We have no problem with WiFi on our many other devices. I put it right next to the router and it would work.
Message 3 of 9
Aspirant

Re: Arlo Q (VMC3040) won’t discover

Wouldn’t work next to the router.
Message 4 of 9
Highlighted
Arlo Moderator

Re: Arlo Q (VMC3040) won’t discover

Hi @ffriend,

 

If you're still having problems after performing a factory reset on your Arlo Q, let me know so I can help create a case for you so our support team can help you out.

Message 5 of 9
Aspirant

Re: Arlo Q (VMC3040) won’t discover

Jessica,

Please create a case for the support team. I have tried everything. Thank you.

Message 6 of 9
Arlo Moderator

Re: Arlo Q (VMC3040) won’t discover

I sent you a private message to gather more information from you. 

Message 7 of 9
Aspirant

Re: Arlo Q (VMC3040) won’t discover

Can i get a case started as well? Having the same problem 

Message 8 of 9
Arlo Moderator

Re: Arlo Q (VMC3040) won’t discover

Hi @jjcrazy1144,

 

If you're having problems where your Arlo Q is not working properly, you can contact our support team here.

Message 9 of 9