Arlo Q (VMC3040) won’t discover

[ffriend]

Bought Arlo q for daughter for Xmas as baby monitor. I tried it at my home and it worked. She tried to set it up at her house and can’t get it to discover device. Comes on with solid blue light. We have tried all the suggestions but won’t show up on app or WiFi settings.  She bought two inexpensive cameras and they worked immediately. Very frustrating. 

[jguerdat]

You can't sync a camera that's already synced in your account. emove it from your account and hold the reset button on the camera until the camera clicks and the LED flashes amber. Then she has full access.

[ffriend]

It worked for about 30 minutes. It disconnected and light went to steady purple/pink. We have no problem with WiFi on our many other devices. I put it right next to the router and it would work.

[ffriend]

Wouldn’t work next to the router.

[JessicaP]

Hi @ffriend,

If you're still having problems after performing a factory reset on your Arlo Q, let me know so I can help create a case for you so our support team can help you out.

[ffriend]

Jessica,

Please create a case for the support team. I have tried everything. Thank you.

[JessicaP]

I sent you a private message to gather more information from you. 

[jjcrazy1144]

Can i get a case started as well? Having the same problem 

[JessicaP]

Hi @jjcrazy1144,

If you're having problems where your Arlo Q is not working properly, you can contact our support team here.