Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Q Streaming Service Down

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SDoorjam Aspirant
Aspirant

I am not on Optus.  It seems most of my problems were on 3/15.  It appears to be working fine now.  My case # is 28189860 and I did receive a response but restarting the camera is not an option.  This is at a remote site and it is installed in a high location (I didn't think I would have to touch it again).  I also can't place it closer to the router because it is in the position it needs to be in for video.  

Model: VMC3040 | Arlo-Q HD with Audio
pom_boy Tutor
Tutor

Hi James

The case number is 28177539 and I have already asked for this to be escalated. The escalation request came with a lot of questions to be answered by me. I can answer some, but a couple need me to be at the remote location and I'm not there at the moment. 

 

Model: VMC3040 | Arlo-Q HD with Audio
pom_boy Tutor
Tutor

I have provided all the answers requested in my open case.

James - have you seen the upload and download speeds I provided?

Are these a factor in the streaming performance?

The National Broadband Nectwork is now available on my area and I will definitely get an NBN package if this will help with streaming, principally because I plan to get another camera.

Incidentially, streaming has been working - or at least the error message is not popping up.

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JamesC Community Manager
Community Manager

pom_boy,

 

The speed indicated in your case is 5.5 down / .6 up. While it may work, this will likely cause issues with streaming as an upload speed of at least 1 Mb is recommended. This requirement will scale up as you add more cameras.

 

JamesC