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My Arlo Q refuses to allow me to live stream the feed (pressing the Live icon on the image), popping up this error:
"We are sorry, the streaming service is currently down. Please try again."
Also, it does not record movement (i.e. no motion detection is occurring).
I have reset/switched it off at least 5 times and tried to live view on 3 different PCs on different networks (each with 2 different browsers) and on 1 mobile device using the Android Arlo app.
Seems like the CVR is working fine though, so what the #### is going on?
Thanks.
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I am not on Optus. It seems most of my problems were on 3/15. It appears to be working fine now. My case # is 28189860 and I did receive a response but restarting the camera is not an option. This is at a remote site and it is installed in a high location (I didn't think I would have to touch it again). I also can't place it closer to the router because it is in the position it needs to be in for video.
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Hi James
The case number is 28177539 and I have already asked for this to be escalated. The escalation request came with a lot of questions to be answered by me. I can answer some, but a couple need me to be at the remote location and I'm not there at the moment.
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I have provided all the answers requested in my open case.
James - have you seen the upload and download speeds I provided?
Are these a factor in the streaming performance?
The National Broadband Nectwork is now available on my area and I will definitely get an NBN package if this will help with streaming, principally because I plan to get another camera.
Incidentially, streaming has been working - or at least the error message is not popping up.
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pom_boy,
The speed indicated in your case is 5.5 down / .6 up. While it may work, this will likely cause issues with streaming as an upload speed of at least 1 Mb is recommended. This requirement will scale up as you add more cameras.
JamesC
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