Arlo Q Mic barely registers sound.

[erinwild]

 I just got an Arlo Q and got  it all set up however the microphone barely picks up any sound. It will not activate the camera when set to "audio is detected."   The only way I can trigger it is by blowing directly into the microphone on the camera unit itself. Yes my microphone is on and turned all the way up. 

[TomMac]

you don't say what device or OS running which can help..

But in this case ,contact Netgear support

[erinwild]

 Hi TomMac, thank you for the reply I am using iOS 10 on iPhone 6s. I have logged a ticket with Netgear. Very much thinking I have a  defective device. 

[erinwild · Accepted solution]

 Thanks again for your help Tom. My case has been resolved by netgear  per the following response: 

"I have narrowed down your issue to what seems to be a hardware problem on the VMC3040. "

 An RMA number has been issued and I will be returning the unit.