Arlo|Smart Home Security|Wireless HD Security Cameras

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erinwild
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Aspirant

 I just got an Arlo Q and got  it all set up however the microphone barely picks up any sound. It will not activate the camera when set to "audio is detected."   The only way I can trigger it is by blowing directly into the microphone on the camera unit itself. Yes my microphone is on and turned all the way up. 

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erinwild
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Aspirant

 Thanks again for your help Tom. My case has been resolved by netgear  per the following response: 

"I have narrowed down your issue to what seems to be a hardware problem on the VMC3040. "

 An RMA number has been issued and I will be returning the unit. 

 

 

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TomMac
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Guru

you don't say what device or OS running which can help..

 

But in this case ,contact Netgear support

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erinwild
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 Hi TomMac, thank you for the reply I am using iOS 10 on iPhone 6s. I have logged a ticket with Netgear. Very much thinking I have a  defective device. 

erinwild
Aspirant
Aspirant

 Thanks again for your help Tom. My case has been resolved by netgear  per the following response: 

"I have narrowed down your issue to what seems to be a hardware problem on the VMC3040. "

 An RMA number has been issued and I will be returning the unit.